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Office Depot review: Customer service

C
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9:02 am EDT
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10-11-23 @ 8:14am Bristol Va store#2234

I called and got a choice to select a key, I selected 4 which was supplies. He said he was in the furniture dept but I selected supplies so he acted like it was my fault for selecting the wrond dept. The guy was very rude and even hug phone up on me. I have called again and been on auto music for 16 minutes and then it said for me to leave a message. Which I did and ask for manager to call me back. I was looking for ink and he said he did not have it in store. So I then asked for him to see if they had the other smaller yield in store because the particular one I had a number for was the xxl. He then ask if I had a number and I said "no" that I have the model of printer. Then he said "well I will have to walk all the way over there to look". Then he ask someone if they had ink in the store, I then told him the model and he would have to figure it out since he works there and I don't. I told him he needs to stop begin sorry and do his job. He told me to calm down. Well if he would do his job and just went and looked I would not have a problem. Then he hug up on me. I CALLED SEVERAL TIMES AND NO ONE WILL ANSWER ME!

Desired outcome: at least write him up and let him know he is in the retail business!!!!!!!!!!!!

Oct 11, 2023 11:07 am EDT
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6600 N Military Trl, Boca Raton, VA, 33496-2434, US

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Dear Customer,

I had the opportunity to review your complaint regarding your experience with store below and I deeply apologize. I would like to escalate this to the District and Regional Managers of the store for you to be contacted. Please email your contact information to customer.relations@officedepot.com and ensure you include incident # 231011-002204 in the subject line. I will forward to upper management and you will be contacted. Also if you recall any names of the person you spoke with.

Office Depot # 2234

354 MARKET CENTER

BRISTOL, VA 24202
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