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Office Depot - Customer Service
Went to the Office Depot here in Bowie Maryland, phone number [protected]. Wanted to buy an HP Ink Cartridge. When I got in line, the sales assoc asked me what I needed. There was a gentlemen ahead of me that he was helping. I said I needed a #63 Black Ink Cartridge. He proceeded to the other register to ring me up. He then stopped helping me and started helping the other person again. Just then a girl assoc came to the register and he handed her my gift card that I was going to use. She was like what is going on are you returning this, I said no. I am purchasing it that is my gift card and just ring it up. She apparently could not handle an irate customer at 9:15 am so she just walks away leaving me there wondering what is going on. The guy then finishes with the other person and comes back to me and says she didn't know what was going on and I said, you should have told her. She then comes back and I tell her that he should have told her what was going on and that Office Depot would hear about this situation. Just stupid. Some kind of idiots that you have working at that store!
Desired outcome: Ring my ink up and let me get on my way.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for bringing this to our attention. As a consumer myself, I completely understand your frustration. The comment has been escalated to the store's District Manager and steps will be taken to assure a better service is provided. If you have any questions or would like to speak with someone about this, please kindly send us a message to customer.relations@officedepot.com.
Thank you,
Executive Customer Relations
Office Depot Corp.
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