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Office Depot review: Purchase

K
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3:58 pm EDT
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I went to the Your Hampton store on10/23/2033. I needed a ream of paper and envelopes for Thank you notes. Your paper was marked 2/$15 So I picked one up. Than found envelopes for $13.79 #50. I thought that was a lot. But since the paper was on sale figured why not. Got to the check out and was charged $12.99 for the paper. You have to buy two to get the sale price. Walking out the store thinking that was high. When I got home, I decided to check Amazon. Should have checked them first. Got a ream of paper, $9.99 and looked up envelopes found #100 for $9.99. And it was delivered today. No brainer. I returned yesterday's purchase back to the store. How'd that work out for you. I saved $6.80 cents plus tax. And you lost a customer. Maybe you should rethink your pricing.

The only redeeming thing was the lovely young lady at check out. Wish I'd remembered her name. She apologized numerous times, which was not her fault it was managements.

In these times you either give the customers a reason to shop with you or you will no longer exist.

Desired outcome: An explanation?Kathy Borchert173 Alaric DriveHampton, VA [protected]-813-4927

Oct 25, 2023 8:51 am EDT
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6600 N Military Trl, Boca Raton, VA, 33496-2434, US

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Dear Ms. Borchert,

I had the opportunity to review your comments regarding the pricing of the envelopes and ream of paper being cheaper at Amazon. We do price match Amazon pending the item is the same exact make and model. Nevertheless we value you as a customer and appreciate your business. Please email customer.relations@officedepot.com and include the incident # 231024-014527 in the subject line. I will be more than happy to email you a $25.00 gift card that you can use online or inside any Office Depot/Max store.

Sincerely,

Executive Customer Relations
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