Office Depot reviews and complaints 1
View all 360 complaintsOffice Depot - office depot cancels order without good explanation
I bought 2 small cases of paper (5 reams per case) with a coupon code online and had selected to pick it up in store. The paper was on sale and so the coupon code made it a very good deal. When I went to pick up the order in store, I was told that the manager had cancelled the order. I received no email (and still haven't days later) saying the order was cancelled. I was offered to buy it at the sale price, which wouldn't really make it worth buying as other office supply stores had comparable or better deals. I was also struck by the way the situation was handled when I went to the store. The man behind the counter at the Orders/Pickup area looked at the order and then called somebody (presumably a manager) and then walked to the middle of the store without explanation. He was looking at someone in the back of the store, nodding as if getting instructions (he was wearing a bluetooth headset) and then walked back over to me to tell me my order was cancelled because I couldn't use the coupon code. I left the store without pursuing it further as I didn't detect that there was much effort at customer satisfaction at this store.
My thoughts are that if an order processes online with a coupon code, it should be honored. If you spend your time going into a store to have a manager arbitrarily cancel an order, I don't feel like it is worthwhile to have a business relationship with that store, and possibly that company, anymore. Being a manger of a company, I buy a lot of office supplies and obviously get excited to get a good deal on something now and then. Getting excited about a deal makes me want to shop at the same store again and again to see what other deals I might run into, while also buying things at normal price. I really do wonder what a company, or store manager, is thinking in creating such a rift with a customer as to just cancel an order and not even bother to try to smooth out the reason why. I will never shop at that store again as there are way to many other office supply stores that have policies that are more geared to my liking.
Latest Office Depot Reviews
Customer service Copy department Customer service at point-of-sale terminals at Store #2309 8812 N.E. 5TH AVE VANCOUVER, WA 98665 Mixed Experiences with Office Depot Great Customer ServiceGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
working for several retailers, retailers hire marketing and 3rd party companies to send out coupons, etc. Sometimes, they will be a mistake or "fraudent" postings from a hacker, etc. The company doesn't have to honor those, especially, when they correct it or place a notice in the store or online.