Office Depot
Reviews and Complaints

I recently bought some office stuff from the website www.officemax.com. I ordered paper and inks from them, as well as the seller provided 25% off all orders. I placed order and paid for it, but after 3 hours the seller charged me again for the smaller sum. I have no idea what the hell happened? I wonder if there are other people, who had the same experience. Can you provide any good piece of advice?

I brought in a small printing project 100 sheets 8.5x 11. They have printed them before. It was 6:30 pm, they said it would take 20 mins. I said great, because I need them for an important meeting at 6:30 am the next day. Hannah Duffy told me she would call me and I could pick them up before 9 pm. I said good, since I have to get up at 4:30 am. At 8:20 I called Hannah Duffy since I had not heard from her. I was told they were having printing issues since I left there at 6:30 pm and my printing was not and would not be done. I asked why I hadn't been called earlier so I could have other options (Staples and Office Depot a block away) and they said "they were too busy". No apology, nothing. They thought I should understand that they were too busy to take a second to call me so I would have other options. Now I have no printing for tomorrow morning at 6:30 am. Hannah Duffy and Office Max on Wyoming Blvd in Albuquerque are the worst.

I ordered a product from Office Depot in the middle of May. They told
me what day my item would arrive, and I took off 4 hours from work so I
was able to receive the item.I waited, and waited. Finally, I
called them to ask where it was. Office Depot told me it was still in
transition, but if I wanted to know specifics, I should call the company
that handles their shipping, which was not Office Depot. I called
them, and they told me the item was damaged in shipping yesterday. I
called Office Depot, upset that I took off from work when they could
have told me they broke my item.Their response was so
frustrating, (a lot of blame between them and the shipping company they
chose to use) I cancelled my order and asked for a refund.I was told my refund would be processed and I would see the money credited back to my account in 5-7 business days.7 days later, no refund. I
called back, the representative told me there was no refund processed
to my account! I was furious. They told me they would process it and
in 5-7 business days, I should see that refund. I asked to speak to a
supervisor. I was put on hold for 25 minutes before they finally hung
up on me.I called back the next day. To my utter surprised, my refund HAD NOT been processed. I was livid. This
went on for the next 3 weeks, until finally, 15 days later, they
finally (appeared) to actually initiate a refund. 5-7 business days,
they said. I was extremely skeptical, but what could I do? I asked to
have a supervisor call me. I was told one would call me back as soon as
they became available. 4 days later, no call. On the 7th day,
I called back because, SURPRISE! No refund. I also mentioned, nobody
called me back from their "escalation department" (also known as the
garbage can), and I was told, "Oh, someone called you. You didn't
answer." Funny, because my phone didn't register a missed call, or a
message left. It became clear to me that I was being scammed by Office
Depot. I was furious, and the lady on the phone told me that I would
get a call within FOUR business hours for a supervisor to handle this
issue.2 days later, guess who didn't call? I am not sitting on
nearly a month later, currently on hold with my 7th agent who just let
me know I can expect my refund in... 5-7 business days! According to
her, she's checking right now to see if one of these hypothetical
creatures known as "supervisors" are available to process this refund
"sooner" - sooner than what? Next year?!Once I get off this phone call, I am calling my bank and reporting fraud on my account.WordS
to the wise - NEVER DO BUSINESS WITH OFFICE DEPOT. Should you place an
order and get your item - good for you. God save your soul if you ever
have an issue or request a refund. You will waste months attempting to
get your money back frin these thieves and liars.Been on hold now for over 40 minutes - you think they'll ever come back?What a worthless, crap company.

When my computer started running slow, I tried some things myself (disc cleanup, scan, etc.) then ended up calling for Office Depot online tech support. I paid $169 for a tech to "fix" my slow computer, and afterward my computer was a little better but still quite slow. It's now 13 days later and my computer is worse than ever. If I had read the service contract before getting the service, I would have read that Office Depot guarantees absolutely nothing. They do not guarantee to repair your computer at all, and once you hang up the phone you are finished no matter how badly your computer runs. My bad. I hope this warns other consumers. By the way, the tech did offer an extended guarantee, but I would have to go to Office Depot's store to sign up for it, and our local Office Depot store has closed and gone out of business. Gee, I wonder why?

I bought a printer from Office Max because they told me that if I bought the protection plan, I could register it and wouldn't need to have the receipt in the future to get service (in case I lost the receipt). I just tried to register my printer and was told that they no longer "require" you to register it. The "requirement" seemed more like a nice thing for the customer - not the company. Once again, they have removed a positive customer service aspect. I do not think Office Max and Office Depot should have been allowed to merge. It removes any need for them to keep the customer happy. BIG MISTAKE

I believe that Best Buy keeps track of customer protection plans for you - I wish I had purchased my printer there.

If you are in need of office supplies and don't have time to run out to the nearest office max store, DO NOT order online! Office max has small Joe Blow companies doing the deliveries for them, who don't speak English and will leave your order in random places/ and buildings. They have left my packages in abandon buildings, bushes, different office buildings and lost the order. You will never receive your order on time and for me not at all by these companies. It turns out to be a goose chase every time. You as a customer pay your money to expect good service and EXPECT guaranteed delivery by a reliable company. You think your order will be in safe hands like, UPS or FEDEX, but this is not the case. If you need to order online products I strongly suggest going through Staples.com or another company that uses reliable delivery services!

2 weeks ago I brought in my PC, that was not working, into Office Max to see if they could repair it. A store technician hooked it up and told me he thought the Mother Board was bad. I was told it would cost $100.00 for the repair but if anything else was found there would be an additional charge. I was told it takes about 1 week to get the job done. 2 weeks later I received a telephone call from them informing me the Mother Board is bad and it will cost an additional $170.00 for the repair. I went ahead and paid because I did not want to lose my initial $100.00 I spent when I dropped it off. The night after I reeived the call I went into the store and spoke with a manager, and with the technician that accepted my computer. The manager told me the $100.00 was just for diagnosis of the computer problem. I said that is not what the technician told me. The manager said "I don't care what he told you" I'm telling you the $100.00 was just for dignostic purposes and any other charges would apply. Now it is going to cost me $270.00 to have a Mother Board changed out. I could have purchased an entire computer system for around $500.00. Oh well, live and learn but I will never use Office Max's computer repair service ever again.

I made the mistake of purchasing a Toshiba Laptop from Office Depot in the Newburgh Mall (Newburgh, NY) back in February 2012. It was a lemon straight out of the box-- the "O" key didn't work all the time and as soon as I turned it on to register the PC online it got a virus of some sort. I returned it for "repairs" on June when it stopped functioning altogether. Warranty Logistics took a month to return my unit and addressed only one problem. Now my PC has stopped working again. I called on 8/10 to ask for repairs and was told they would be sending me a shipping label via email before the end of business. It's now 8/15 and no label. I called to find out where my label is and was told they need to send me out a whole kit to return my PC. Well, where the hell is it? I've had this hunk of crap for 6 months now and it has NEVER worked correctly. The squirrelly little ### that sold me the laptop told me there would be no problems--if I wasn't satisfied I could return or replace. ###! This damn laptop cost me more than I make in a month and I haven't been able to use it ONCE without it malfunctioning in some way. DON'T SHOP AT OFFICE DEPOT. Avoid Warranty Logistics at all costs.

With little or no notice Office Depot changed the program conditions of its Worklife Rewards program. As of July 1, 2011, "You will no longer earn 1% back on almost everything else." That's right Office Depot has dispensed with it rewards program on anything other than "ink, toner, paper and Copy & Print Depot purchases." Notice of the program change was conveniently footnoted in about 7 pt on the last Reward Certificate. Office Depot was clearly hoping that consumers would overlook this significant program change. I will be taking our office's business to Office Max where you still earn rewards on any product and/or service except computers, tablets, eReaders and gift cards.

If I could rate them a -1000, it wouldn't be enough! I ordered a computer armoire on June 5th for $682.79. When it arrived it came in two separate boxes to put together. However, both boxes had the same parts and I could not put it together (there were 2 box #2's instead of a box 1 and a box 2). So I called the company for a return. They came out and picked up the old one and delivered a new the one a week later. However, this time it was white, and I ordered black. So I contacted them again for a replacement. I was told it would be the next week, but two weeks later another one arrived. This shipment had a box of white parts and a box of black parts. So i decided to do a partial refusal and keep the box that had the correct parts. I was told that I would have the correct parts the following Friday. Friday came and nothing was delivered. I called them again and they said it was never shipped, so I had to wait another week for replacement parts. A week later, no box and I got an email saying that it was out of stock and I would receive a refund within 72 hours. 72 hours later, no refund. I contacted them a minimum of 15 times since then trying to get my money back, but they keep telling me they are waiting on their warehouse department to verify that it had been picked up. I had to take time off work so I could fax them the return pickup documents, and still no refund. They said they needed to talk to the courier, so I faxed them his name and cell number, and still no refund. Here it is, almost 2 MONTHS later, and still no refund and no item. I was ripped off, and they say that they don't owe me anything because their warehouse can't give them any info. Then they had the audacity to tell me they will give me 10% off my next purchase, are you kidding me? I will go out of my way to shop ANYWHERE besides Office Depot, even though there is one less than 1 mile from where I live. If they spent half as much time making sure the shipment was right in the first place as they did making sure their item was picked up (and still not returning my money), we never would have had a problem.

First off, you can't even find a place to write to get a complaint addressed; if you could, I'm sure they'd just ship your complaint off to another country where people keep saying they don't know what you're talking about. But that's just the tip of the iceberg for me. I have yet to find a customer service agent, both in-store and over the phone, that is willing to help their customers. I read another complaint in which and employee writes "If we gave customers money back for every laptop we needed to send back, we would lose millions of dollars" and that's my point exactly. OD is solely about the bottom line, they only care about their profit margins, and are only concerned with protecting itself. What a crock if you ask me. I'm not saying that I believe Office Depot should go into the red to appease every customer but I do fully disagree with them acknowledging in their service plan that they could issue a check for the value of the product but choose to give a gift card back to the store that screwed you over to begin with. Their terms aren't even concise to begin with. I call customer service at, ironically, 1-800-GO-DEPOT (and I say ironic because after what I've been through with them, I will never, seriously, never, go back to an office depot store again) and different agents give different feedback on the same subject. I wonder why that is; maybe it's because they also aren't clear on what the terms and conditions are.

I am so frustrated and feel like it is just expected that I should be without a laptop that was sent in for a repair then "lost" for nearly 4 weeks that I would even consider purchasing a second product from their stores? Seriously? That's how I know that Office Depot could care less about their customers. And they just blame every other possible entity for their shortfalls - it was the manufacturer, it was the carrier of our warranties, it was the shipper. When will Office Depot just own up to their shortcomings so that they can actually have customers that are satisfied with the service they receive instead of just passing the buck? After all this, I will never shop there again and when I say never, I fully mean it. Recommend to all those who don't want to be in the same boat I am in to purchase online directly from the manufacturer and save yourself the headache.

BEWARE of Office Max and its scams...but of this store in particular! HORRIBLE customer service, outrageous prices, and borderline harassment at check out. The associates become obviously rude and uninterested in you the moment you turn down their attachments and warranty plans. The manager of the store is clueless and thus hides in his office the majority of the day. The impress associates are poor at communicating with one another and thus often lose documents vital to a project, or simply lose the project vision entirely….Ive even literally had a product an employee was grabbing from top stock for me thrown down the ladder in an annoyed fit when I politely declined the insurance plan for what seemed like the 5th time! I then decided that I could afford to buy the lesser insurance plan, after feeling bullied into it. I was told after being checked out by the roughly 6’4 employee (me being 5’4) that I had to carry and load the huge product to the car myself since I did not purchase the protection plan he wanted me to buy…after being made to feel guilty and embarrassed by all of the other associates that he informed of my decision to pass on the attachment (which was another 20 bucks). (the associates name was Daryl) They were all clearly disgruntled and I was completely flabbergasted at the horrendous service I had just received. I lugged the item out to my small vehicle, fought to get it in, and then decided I would never spend a dime there again. They have tried to trick me out of getting discounts I was entitled to, to the point of resorting to playing dumb and giving me the blank stare after reminding them repeatedly of a deal they were advertising on the front windows. And I have overheard employees at this store making fun of customers over (unknown to them) open radio headsets.
Just a few heads up for people that may not be aware (unfortunately I have been there, done that, and witnessed firsthand the blatant trickery and swindling that goes on on a daily basis there):
* Thinking of choosing Impress printing services to get your business cards done? I would think twice. They generally do not inform you until it is too late, but you are not guaranteed a perfectly cut card if you have it done in store...this is because the associates insert them manually into a template that is not perfect for every card to begin with, and then print them to machines with preset margins that cannot be changed. After that is done (depending on the number of cards you purchased and the state of the crappy equipment in the department that day) the cards will either be cut with a small machine that cuts 8 cards at a time, and begins to jam after 10 or so pages, which causes the cards to twist and curl...ruining them, forcing the associate to start over or (more likely) shuffle as many messed up cards in with the decent looking ones in hopes that you wont notice them as they can! after all, if they waste too much paper they risk a tongue lashing from the clueless boss that barely knows how to print a damn thing let alone do half of the stuff that is expected of the impress associates. OR if you're getting more then say...150 cards, THEN it gets really sketchy. the employees insert your design into a template that fits 10 cards to a page, prints them, and then uses a HAND DRAWN guide to cut the cards manually with a completely uneven laser light...so uneven, that 9 times out of ten the actual guide is ditched in favor of "eyeballing it" because that actually turns out to be more accurate! JUST BE AWARE THAT THIS IS WHAT YOU'RE PAYING 50 DOLLARS A POP FOR! The best part of all is that if you decide to bypass the shady practices of the store itself and go with the company they outsource very detailed or perfection mandated jobs too, you're completely getting the shaft. they walk you through how to order what you want on this computer that's open to customers. if i remember correctly there may have even been a name given to this center suggesting that the company you're placing your order with was tied in and directly affiliated with office max, but oh...how misleading. I must give them some credit for this is a very clever trick. The company you're placing your business card order with is Vista Print. That's right...you're paying twice as much for a product, that you could have sat at home...on your OWN COMPUTER, and ordered EXACTLY THE SAME...without having to waste the gas money to get to office max. Let's just say that employees are instructed, accompanied with the threat of termination should they decide to ignore the instruction, that under no circumstances are they to inform a customer that they are outsourcing the cards to Vista Print. In fact, this is a secret I was made aware that the majority of associates never even knew themselves.
* prices are for the most part completely up to the associate that takes and/or ends up doing your job. If youre unlucky enough to get the perfectionist or the slow associate, you will end up with 15 dollars worth of desktop publishing (how much time it takes to create what you want on the computer...they charge per minute). it could LITERALLY vary between 3 and 10 dollars to get the same exact job done over two consecutive days. This does not even take into account the leniency the given associate is willing to show in terms of hands on work (such as cutting the final product, removing staples, organizing pages, etc) 2 dollars per minute for hand cutting...well given the person you find in the department that day, you will be pinned with the ridiculous charge, you may be fortunate enough to have it waived, or if youre lucky enough, youll get one of the managers that doesnt even know the charge exists. take 20 color copies in that must be scanned onto a thumb drive? if youre lucky, youll get a single scan fee...which is huge to begin with, but if youre not lucky, youll be pegged with the "first page" fee...and then charged a lower fee for EVERY CONSECUTIVE PAGE. Are you wondering why the prices you keep getting charged never seem to add up? its because there is no way to put a set, objective price on varying and subjective work. and also, there is literally not enough time in the work day for the rushed and swamped associates to nickel and dime you for every ridiculous charge corporate has come up with.
*always expect at least 3 days for your job to be completed. but if you complain and are rude enough, you can get your job to take priority over even those that placed their job weeks ago, and probably paid 10 times as much as you. The associates are literally instructed to take the complainers orders first...so do not be surprised if your 100 bucks that was paid up front is nothing to them. orders constantly get lost, forgotten, and ruined...INCLUDING the ones that are outsourced to other companies. And if the materials that were there when you placed your order happen to run out before one of the associates manages to actually give it the time of day? well youre sol buddy, and expect to get a phone call begging you to accept a sub par product that is not what you originally paid for.
*the managers are constantly doing their own projects on the stores time. The store manager calls on the associates to complete projects for him (such as using office max for his own graphic design business…which im curious if office max knows about…bit of a conflict of interest if you ask me) during store hours, when time SHOULD be being focused on the customers who actually placed orders and are waiting in a queue to have their project completed. Or the assistant manager hopping on and off the computer, using it for her personal projects, hogging the resources the associates need to complete waiting customers work. RUDE RUDE RUDE…and EXTREMELY unprofessional.
*now lets step away from that department and focus on the store itself shall we? first of all...max perks. "do you have a max rewards card with us? its completely free to sign up, and you will earn points to get some of your well earned money back". WHOA...back up. Yes it is free to sign up, but ofcourse you have to spend money in the store to qualify for any of the points (so ya...that ones obvious) but heres the kicker...that even I didnt learn until pretty late in the game. You will not EVER receive any "max rewards points" on your purchase if you use it in conjunction with any store coupon, if the item is already on sale, or if you use max points to pay for part of your purchase that contains products that qualify for the rewards program. I never once got a single max rewards point, and i shopped there many times. this is because i took advantage of the "buy one get one half off" deals on things such as notepads, or a 5 dollar coupon that may have covered one item on a 50 dollar purchase of multiples things, and it always negated my other qualifying purchases...hah...what a bummer. not worth it in the slightest.
* one thing that always gets most customers is the sign up itself. be aware that when you write ALL OF YOUR PERSONAL INFORMATION on that paper in the store and are given a card...youve literally done nothing in terms of activating your rewards card. they take youre information to fax to the big wigs as proof that they collared another person into taking a card home, and then your application is destroyed. youll come in the store over and over scanning your card thinking youve received some points, but you actually have to go online and register everything YOURSELF in order to activate the card and begin receiving rewards. so what is the point of taking my info in the store? its a scam...theyre hoping youll buy more and never register/qualify for the points youre entitled to. you have a year to use them...or they simply disappear, and it takes a month for them to show up on your max rewards statement...so if you manage to actually keep track of any of it amongst all of the purposely created chaos, then you most likely dont do anything BUT shop at office max.
* The entire store scheme, and business model is blatantly sexist. in employee training youre informed that the target customer is female. everything in the store is designed to appeal to women, because women spend more, and are inherently dumb when it comes to knowledge of technology. they are simply much easier to con into buying something...once again, being a woman and thus knowing the nature of a woman...i have to give office max true credit for such a simple and yet genius business model. just be aware that this is what the employees are trained and are thinking while theyre speaking to you. so much for being a valued customer huh?
*be aware of the max assurances and "EK"s (essential kits). they will pretty much beg you to buy them...and they are almost never worth it. keep your eyes open because many of the products that OM covers under their plans already have warranties on them from the manufacturer. theyll try to convince you that OM covers more various types of damage...but if you bring the damaged product back to them they not so conveniently inform you that you are supposed to ship it to the assurance company, and run round and round with them. another scam, and they are making bank. OH also...they most likely wont tell you, but you actually have to go online and register the assurance you purchased, or keep the receipt (which fades to nearly invisible after about 6 months if you dont make a copy) otherwise youll have no hope of even getting a customer service associate to give you the time of day. good luck finding the receipt for some mundane item you purchased a year ago that you were convinced may break and could be replaced for free with the warranty plan. (i believe they only keep receipt records for around 6 months...if that...and good luck getting one of them to take the time to find your receipt for you).
* last but not least...each employee is given a quota they must meet. they are not paid commission, simply threatened with termination should they not meet their unrealistic quotas. this list of things they are required to scam you into include, max rewards, max assurance, some sort of paper, more stuff (must have atleast 3 items per transaction) and atleast 40 dollars worth of stuff...on top of whatever sale is coming up. seems like a lot right? well guess when theyre supposed to pitch it to you...at check out. everyone one of those things will be thrown at you at checkout...how stupid. i just want one 10 cent copy...leave me the heck alone lady! oh which reminds me...impress is required to push even more. need a copy of a wedding photo to mail to a friend...20 something cent...well they are required to beg you to get something more expensive done. would you like this on a better quality photo paper? you could get this blown up to poster size for a long lasting memory. would you like this laminated to preserve it and give it a professional finish? ...does it sound like ive done this before? ;)

NONE of it is sincere, and it is ALL lies. the paper that they are trying to push on you does not save you money on ink. the office max brand is not the SAME quality as the name brand. the stories they use to relate to you in order to convince you to buy something are fed to them by management. dont be fooled into thinking youre speaking to someone who knows what theyre talking about...because everyone there is taught to "wing it". according to the store manager "people want to be lazy, they dont want to think, they want you to do it for them". he thinks so highly of the people that pay his check.

Just keep an eye out for shady business practices at this store...I have never been to another office max so i do not know if the other store associates are so clueless, rude, and shady. but when it comes to me, some of the practices passed down from corporate alone are enough to keep me from ever going back into that store again.
EMAIL: [protected]@officemax.com
Phone: [protected]
Store Manager: John
Assistant manager: Nicole
District manager: Bill
Office Max Store 1422 in Oakleaf Town center

Received a letter stating 2nd prize winner totaling $250, 000.00 and an enclosed check for $4700.00 to pay taxes to be deposited then Western Unioned to a tax agent. Call Karen Morgan @ [protected] to start claim processing. The check says it is from Office Depot and drawn on Citizens State Bank in Clara City, MN and the letter is from First Central Fianancial Services in Ontario Canada. The Chief Financial Office that the letter is from is Wilson Macmason but that is not the signature on the letter and the check appears to be signed by Richard Nixon. Total scam, do not deposit these checks.

I returned a toner cartridge 2 years ago for credit but on subsequent orders always was billed for the full bill. They never send a statement and it is d#$% near impossible to get to a representative that can access transaction history to verify you have a credit. They just keep sending past due invoices. I spent 1 1/2 hrs on the phone with them 4 monthes ago and they agreed I had a credit and that they would wipe off one invoice due and then take the remaining credit off the next time I bought something. But low and behold the next time I bought something they started faxing me both the old invoice and the new one and no word about my credit. TOTALLY UNETHICAL OR INCOMPETANT OR BOTH! It takes so much time to try and explain to someone and to get to the right someone that one is tempted to say the heck with. But no way am I going to let them get by with stealing my money.

Office Depot needs to have a better job search, there HAS to be openings in San antonio but it keep saying no matches, please for the sake of you company get a better job search cause it suckss *** seriously... before i tell corporate. How are people able to get a job here if we cant find the city, you guys are all over san antonio WTF! your dumb site cant tell me no matches thats ***, heb has a better job search sight then yall do and they have less money then yall. Put some money into something thats actually important

The policy was provided by Kemper Insurance. I bought it only after being assured numerous times that if my printer failed, I would not have to ship it for repair, but would instead receive an Office Depot credit to buy a new one.

The printer failed, I called for replacement and -- you guessed it -- they tell me I am required to ship the printer across country to their Florida facility.

Don't believe Office Depot sales people no matter how convincing!

Hi All,

I would like to share my experience shopping at officemax online, then the response of customer service representative who call himself Zachary Stevens for nearly a month after non delivery of the product.
I ordered 2 HP Ink 920XL Black Item #: [protected] Price: 25.59 EA on January 17th and it was supposed to be shipped by UPS in the next few days. After i didnt get the product for week, i looked up the tracking number which to my surprise was shown as delivered ( may be at the wrong address, not sure ). When I contacted UPS, their response was its the person who shipped who should contact them. When I contacted the shipper Officemax, they keep on en-quiring about what happened for nearly a month, and i think they will continue en-quiring about it.
At this point as a customer who is grieving about this incident what are my possibilities? What all can i do?