Office Depot
Reviews and Complaints

I placed an order on Jan 6 for delivery on Jan 10. Jan 10th came and went with no delivery. Jan 12th, I called to ask the status and was assured the order would be delivered today. I also asked that it be noted we are only open from 8am-4pm and customer service assured me it would be delivered Jan 11. It is now Jan 12 and I have no order. I called and they advised me an attempt to deliver was made and no one was there. Once again, I advised me were only here until 4. So the ball was again dropped. The customer service rep again confirmed the order will be delivered today. If I do not receive the order today, I will be cancelling the order. However, this will be the last time I order supplies from you for my business. Horrible customer service!

The software disc you company provides in its Form 1099 NEC form packets is terrible. I have bought this product from your stores for many years and this year was a total nightmare. The software does NOT print a three up form correctly. The top 1099 NEC is too low on the form, the middle is correct and the bottom Form 1099 is too high so the Payers Tax ID, Recipients TIN and Box 1 amount are not readable.

When contacting customer service at Tax Right for 2022, all their customer services people could do was send preprinted instructions on how to move the lines up or down, but that did not help because as noted above, the top of the three on one page are too low and the bottom on the same page is too high. Therefore moving the page does NOT correct anything. Their staff did not know anything and just kept sending the same preprinted instructions even when a form was scanned to them to show the problem.

Office Depot should be ashamed to have such a terrible product included in the forms offered to the public.

I will need to find an alternative in future years it appears.

Karen L. Power, CPA

I am a teacher and when copy paper goes on sale, as it did on New Year's, I bought 3 cases. I got an email letting me know it was delivered (the same day I placed the order, in fact... a few hours later). My classroom was available today so I went to pick it up. When I arrived, Daniel let me know it had just been canceled. He said I could repurchase it but the discount I received would not be available and I used Paypal to pay and he let me know that would not be an option today. I declined but was extremely upset. I looked for a pick-up due date on my email and couldn't find one. I never received a cautionary email telling me my order would soon be refunded. I came today because today is the first day I am allowed back in my classroom, but had I known I needed to pick up my order yesterday, I would have.

Danielle Verges

3321 Growdon St.

Modesto, CA 95355

[protected]@hotmail.com

[protected]

Let it be known I’m an employee not a customer. One of my supervisors (not our general manager but just someone who has worked there for a while) is incredibly disrespectful and rude to us and our liquidator (store is closing). She has called our liquidator unimportant, written employees up without telling them she did so, told me that her word is absolute and that I should only do what she tells me to do and has also caused me to not receive my *required by law* lunch break on a seven hour shift because if I stepped away from the isle she was telling me to clean (it was literally already clean and I had been working on it for hours already) she would get mad at me and force me right back to the isle. She was supposed to retire months ago but won’t take it despite also receiving her social government money as she has told us plenty of times. Since my store location is closing I’d love to stay to the end and help but with her around I feel like quitting is the only option to get away from her awful behavior.

I was trying to access your Web site to place an order. When I entered officedepot.com in my browser, I was sent to a page "You don't have permission to access "http://www.officedepot.com/" on this server.

Reference #18.5fa93817.[protected].1b17aa2c". When I disconnected my VPN (personalVPN), I was immediately allowed to go to the Office Depot Web site. It is extremely irresponsible, especially for a business-oriented Web site, to require customers to put their data security at serious risk in order to place an order or browse the site.

Ordered ink online on Dec 3rd, 2022. December 6th they claimed it was shipped and would be delivered. No delivery, no ink. Delivery just said it was at a shipping center, delivery pending. I called on 12/8/2022 and spoke to "Leslie" who said I would get an email from customer care department. No email received. I called back and asked to return it - I needed the ink - get a refund. The return was processed or so I thought on 12/8/2022. Leslie said it would take 3-5 days. Ok. On the 5th day, no refund in Paypal. I called again, spoke with someone else who said it would now take 7-10 business days. I called Paypal and opened a dispute / case. Next day I get a call from customer care team who says the ink will be delivered. Order online says delivered - I never got it.. I told them I already purchased it elsewhere, do not bother to ship,. Now the order status is changed to "return processing" and today's date - 12/14/2022. I Today on 12/15/2022 it says delivered (Not true). I've ordered with Office Depot before and never any problem. They have completely dropped the ball on this one..

Dec 3 2022 I received an email that my order to a chair and desk was being prepared for shipment. I tried unsuccessfully to cancel this order and was not able to. A James W. in Ohio ordered these items! I am not having any luck with their customer service ! Order # 2 [protected]-001 and 278877`66-001. I spoke with a gentleman and he was not helpful just said sorry. They had opened a line of credit without my approval to purchase these items! What can I do?

was attempting to take advantage of a deal on the page and when you go in the main page the product in question shows the following:

sales price $299.99 (save $230) from Original price of $526.99 then when i select the product and add it to my cart. it shows regular price 572.99.

so to start my regular price is higher that the original regular price shown on the welcome page of officemax. So that is a $46 increase in regular price. Upon nothicing this i contacted costumer support and he said that the price is $572 but he could offer me $50 discount then a $70 discount. I asked if there was a way to show him screen shots of the page but he just offered discount and said that because of puerto rico those online prices only applied to the US.

On Sat Nov 5, 2022 I went to have 1 B&W copy made of a 8.5x 11 document. I was there two days before to also make a copy but it wasnt until Nov 5th that I learned that there was a minimum copy charge of $2.51. The first time, I just handed the clerk my credit card and never paid attention thinking a copy is usually less than 20 cents. On Nov 5th at the Roswell New Mexico store I learned that the charge for one copy was $2.51. NO WHERE IS IT POSTED THAT THERE IS A MINIIMUM CHARGE FOR COPIES. The young clerk at the copy center was polite but never told me about the minimum charge nor did she mention that at the self serve, the cost for the same copy would be 18 cents! I went to the front to pay for the copy and the girl that waited on me and told me it was $2.51 was rude. I then told her that I didnt want the copy that I would go make my own copy and the copy. The register girl said I still had to pay the $2.51 cents and that the copy area was separate from the store and they had there own policies. When I told her that the girl in the back said she would shred the first copy, the girl at the register seemed very upset and was joined by two other register clerks, a man and another female. The first register girl didnt wait til I left the store before she ended up going to talk to the girl in the copy center. A female manager came out to assist me with making my own copy for 18 cents. She explained the "Minimum" copy costs and when I said I was neither told of them before hand nor is it posted anywhere she rudely walked away and with her back to me said "We will post it". I have been to other places to make copies as I am 65 years old and never have I had a problem or was treated so rudely. I was willing to buy a pen and 1 copy which equaled over $2.00 but the first register girl said NO, YOU HAVE TO PAY $2.51 FOR THE COPY AND THEN PAY FOR THE PEN AS WELL BECAUSE THE COPY CENTER HAS THEIR OWN POLICIES. Yet, when the copy girl agreed to shed my copy since I didnt know about that minimum cost policy, the first Register girl was obviously mad. I would appreciation your consideration on making this right. I even had to spend an additional 16 cents on a blank piece of paper since the copy girl didnt know how to help me get a copy of the self serve. MINIMUM CHARGES SHOULD BE POSTED AT ALL TIMES. It took 5 of your employees to deal with my issue of a copy of one document! All but the copy girl in the back ganged up on me like I was asking for a free computer! Thank you.

I want to report an experience with a manager-in-training named Jason at the Bowie, MD, Office Depot on Friday, October 28, 2022. I entered the store early in the day to have a 16x20 sign printed on poster paper and a 5x7 sign on photo paper. After Jason conveyed it would be best to place my order through Office Depot.com, I went home and attempted to do just that. Unfortunately, the site was down, and I read it would be back up shortly, which turned into a little longer than shortly.

So, I went back to the store after emailing Jason the two documents and sharing how I tried to complete the order online. When I entered the store, Jason was attempting to assist another customer, so I had the pleasure of being helped by LaSalle, who was also in training, and a young lady named JoEllie, I believe. Long story short, after waiting an hour, when JoEllie spoke with my husband and me about how she could not print the 16x20 because of a jam, she provided additional options on how I could get the sign printed.

However, before she could say three words, Jason rudely interrupted his colleague and told me in a very street manner that she could not print my sign.

I asked him to let her finish stating what she was saying before he rudely interrupted. He responded, "she works for me." The last I checked, they both worked for Office Depot. As a manager-in-training, I found that statement in front of his colleague insulting. A good leader knows those who work for the same employer as they do, work WITH you and not for you unless Jason pays her directly. The entire time I was waiting, Jason did not help one person. He attempted to help but had to rely on JoEllie to assist the customer. Instead of Jason approaching us and asking how he could assist because he noticed we had been there awhile waiting to have two pieces of paper printed.

He decided to rudely interrupt and speak to me in a manner like I was clueless. Well, I have had many print jobs completed at the Office Depot in Bowie, MD, and paid attention to each employee and cared to know their name, which is how I knew he, along with LaSalle, William, and Obe were all new employees. Not to mention, I am a stickler for great customer service experiences. So, having someone trained to be a manager act and speak to me in such an unprofessional manner was appalling and very upsetting. I understand the pandemic has created employee shortages; however, when recruiting new employees and training new employees, especially those who will be in management positions, the importance of customer service and how to be examples for those who you are supervising should be a TOP PRIORITY for such a credible brand as Office Depot. Other customers arrived after me when the store was closing for print jobs, and he attempted to assist them with failure each time and lied to one of the customers to sound as if he knew what he was doing. I get it; he was new and eager to help.

He should have known when to observe and ask his employees, who knew what they were doing and had the temperament to do it, how he could help. Instead, he found it more important to be rude and tell customers how he was trying to get off, so he could go home. I hope this feedback will improve Jason's demeanor, role, and conduct toward customers and colleagues if he is a manager at the Bowie location. If not, you will receive many complaints, and Jason will not be an asset but a liability to the company.

My account number is [protected]

I ordered product number [protected]-001 in July of 2022. It was supposedly shipped on July 27th. I never received it so I followed up with Customer Service on August 24th and spoke with contractor Keerthika Ramu and they said that they would forward it to their solutions team

Contractor Bevan Coggins followed up that it had been assigned Service Request #[protected] and that it was forwarded to a special order team on August 30th.

Contractor Rahul Pal sent me the exact same email on August 31st, except the Service Request was #[protected]

On September 1st I asked for a time estimate to no response.

On September 10th I followed up with Both Rahul Pal and Bevan Coggins to no response

On September 13th I called Customer Service once more and was connected to Contractor Claudette Villanueva who said that they would take care of my product personally.

On September 14th they said they could not locate my order and would cancel it.

Today (October 7th) I followed up with Claudette Villanueva as the product is still stated as shipped and I have not been refunded for it.

From: Connye Thomas

To: [protected]@officedepot.com

Sent: Wednesday, October 5, 2022 at 08:13:55 PM PDT

Subject: Complaint: Office Deport Refusal to Provide Purchased Services

I purchased Shredding services from Office Depot on August 1, 2022. After several telephone calls a Shredding bin was delivered to my home. The shredding bin was locked. There was no key provided to unlock the bin. I've been calling Office Depot since mid August asking for help. I spoke with several Office Depot agents who said they would have a key delivered to me to unlock the bin. I made several telephone calls to a woman named America who works for Iron Mountain. She has failed to respond to any of my calls. I am very upset and angry with Office Depot for the lack of service and their failure to assist me or contact me. I have not been able to do the Shredding of my papers. This has been a costly inconvenience for me. For 2 months I have been waiting to get a key to this shredding bin. Today is October 5, 2022.

Thank you,

Connye Thomas

----- Forwarded Message -----

From: "[protected]@officedepot.com"

To: "[protected]@yahoo.com"

Sent: Monday, August 1, 2022 at 09:33:29 AM PDT

Subject: Office Depot Order Information

Office Depot logo Call Us: 800.GO.DEPOT [protected])

Text Us: [protected]

I am a Office Depot member and customer for over 22 years.

The service in the shops is to ay the least very limited and not always nice. BUT THIS TIME IS ENOUGH:

I ordered a shipping of reams of paper (a full box). Oh, I was delivered. By a pig.

The delivery person did not knock at our door and left the package unprotected under the rain. I could not transfer pics but it is a disaster, of course. The cardboard box had soaked through so that the paper is perfectly damp.

I demand a replacement of that paper that is flooded and useless. And we are not in FL but in VA where it is obvious that it is raining for 3 days and 3 more!

I live in Modesto, CA over 22 years, it used to be a great store with very nice and responsible people and staffs. And I remember a lot of kids and student go get their school starts items and buy things. I am one of them. Even though I am a housewife, I always eager to let me kid know to continue improve themselves in life. And today is the 18th of Sept, 2022, I finally can comment this year Office Deport work performance. IT IS A NIGHTMARE. TOTAL EMPTY inside. Nothing, no warmth welcome, no diligent staff, no professionalism provide. I felt like the people work there or your can say in USA these couple of years are more like, acting like a thief and then acting like a policeman in the company, and put all the blame and assault to customer. I HAD ENOUGH.

This only thing I can help give a little of suggestion is re question the store has renovation. Particularly after the climate crisis, these kind of follow up work should be address by a responsible employee manager to their boss.

Now is very worst, you just do not wanted to see the face of the store staffs at all.

I hope corporate office of Office deport will somehow find this public to OFFICE DEPOT complaint , then can save us. This store serve very important communication to our resident in Modesto, CA, USA Kids till elder est. We are much more civilized people with education and take responsibility seriously in our lives. We appreciate Office depot/Office Max.

On 8/19/22 I purchased ink cartridges for my parents at the North Olmsted, Ohio store, sales # on receipt [protected]-22.7.2 When I took them to the house and installed them they did not work. On the cartridges there was a phone number to call if they did not work; the message said to call that number rather than any other office depot/max number. I called the number and the person who answered said yes, we know these are not working as there was a software update that caused the cartridges to be obsolete (which leads me to wonder why you are selling them if you know they will not work). The representative asked if I wanted to return them or have a new, working set sent out. I told him I needed to ask and would call back. He gave me incident # 2041117 to use when I called back. I finally learned that the answer was to have a new set sent out, but when I was told that I no longer had access to the cartridges even though I have the receipt with me. So I have tried numerous times to find that phone number in many different ways. Customer service had not a single clue: some want to call the store (which I was told not to do; some wanted information I do not have and when I asked to be transferred to an onshore representative I was simply disconnected).

Over Charging in store. I called and manager Josh said you have to ask them to honor sale prices because they match. These are their prices. They have to match themselves? Paper was $35.00 off but they gave me $32.00 off? Thermal Laminating Pouches were $27.00 off but they charged full price. Pens were $3.79 not on sale but they charged $4.79. So my total should have been $88.87 instead they charged me $144.36. That's $55.49 more than they should have. I included web complaint but that went no where just like phone call to store.

CSR, David, at the Washington, N.C. store was very polite and helpful to me, a third- grade teacher. David was showing me how to enroll at OD as a teacher. General Manager, who was sitting in the office and looking through the window, rushed the CSR to get me checked out, dismissing me as a random person just trying to get a teacher discount, but not really a teacher. He did not bother to check for verification. I was offended. I never had an unpleasant experience at OD since it opened. This event took place at the Washington NC store just before 12 noon. I personally feel that the general manager needs to go back into training. Kudos to Mr. David, the CSR though.

I purchased a PC 05/22/2022 and Muhommond (sp) showed a PC on his phone for 749. Seven something. I asked, "if I purchase the PC here is there any charge to change my old items to the new PD. Answer: No. So I went

ahead and he figured everything up and it was 1207.80 which I paid. I brought

the PC home and it did not work right and I took it back the next day. Moh and Nick said they would only refund 794.79 leaving a balance of 413.00 they charged me for a PC that did not work correctly. I complained and Nick said he would work on getting the refund etc. Couple of weeks go by and Nick said that

the 413 is not refundable. Then he said again, he would do something about getting the money back to me. Time goes by and recently I again picked up on getting the refund which Nick said he would refund the money. Time xxx I called again and Nick said Moh is handling the refund. Timexxx Nick said the Moh refunded 199.99 to me and I said I don't see it. Where did you send it? Refunded back on my card. I checked my card account no refund. Time, phone, phone, finally got ahold of Nick who said I would have to furnish the with a copy of my account and I said no, then reconsidered wen I fond a way to to that and Nick gave me a wrong email to send them. Time xx Did you get the accounts, Nick? No where did you send them, so he gave me another email address: No soap, I called and someone else answered and I ask them to check see if you got what I sent and he said no. Time xx I caught Nick and asked him to send me an email so I have his address and he did. the other email addresses were way off. Time xx Nick did you get the account information? Moh is handling this. Let me talk to Moh. He is busy right now.

And I gave them until 5:00 yesterday 08/16/2022 to resolve this and refund me my 413.00 and they never responded. They both lied to me and gave me false information and then lied about that. One lie after another for a nice big company like Office Depot,, I have been a customer for 30+ years and never nun into such people that lie so much. Lie right to your face. Moh showed me a PC on his phone for 750 and on my bill shows 909.99 for starters, then no charge. Any thing they put on that PC that I bought, they sold to the next customer and charged the new customer, I'm sure and they are charging me also and now they say they sent 199.99 and I furnished the copies that I did not get the refund and now they won't talk to me, that is why I gave them a dead line. They owe me 413.00 and I am sure they are cheating someone else as I write. I would not have either one represent me if I were in business. They are a big problem for you to represent the Office Depot to the Public.

I am looking forward to my refund I'll still deal with Office Depot because I can come in and not deal with either one of them and get what I want.

Respectfully Robert Waring PO Box 17034 Tucson AZ [protected]

On 29 July 2022 I returned 6 empty ink carts to the Office Depot located at Rosedale Maryland.

I was given a receipt for them. I checked my balance today and it shows 0.

It would be appreciated of this can be corrected.Can you fix this?

I have included the receipt as two pics below.

Is there some time limit that I am unaware of the these ink carts are not credited to an account?

Thank you,

Edward Patrick Youells

How rude and non helpful all the employees were at the San Clemente Office Depot off of Pico. My first time shopping there and they were rude when I asked for some help and where something was located this woman screams out well summer over there and summer over there and summer over there. Then when I asked the man stalking the shelves wear a certain pen was he goes well if you need them they're over there like I was bothering them and then I came up to ask him where index cards were and he just goes well they're right here and gets up and walks away not asking me did you need help finding anything can I help you find anything I will never ever return to that store or that place again I'd rather go to Staples will they treat you with a lot more respect