American Family Care

Hello, I have had two occasions where I keep getting a statement for my co-pay that I obviously paid at time of service because you all don't even let anybody be seen without collecting their co-pay. The first time was my son I had to find the receipt send it in to the billing department at the home office I'm assuming and I had to do that more than once and talk to representatives more than once because it wasn't getting fixed and I kept getting bills. Finally it gets taken care of and in April of last year I was saying Hello, I have had two occasions where I keep getting a statement for my co-pay that I obviously paid at time of service because you all don't even let anybody be seen without collecting their co-pay. The first time was my son I had to find the receipt send it in to the billing department at the home office I'm assuming and I had to do that more than once and talk to representatives more than once because it wasn't getting fixed and I kept getting bills. Finally it gets taken care of and in April of last year I was seen And Of course paid my co-pay at time of service and of course received a bill for it after I spoke to representatives on multiple multiple occasions and send a copy of my bank statement and showing the date with $35 was taken and given to American family care. I still have those emails where I sent this information and I was finally told one last time I believe in the summer maybe that it was taken care of but again I had been told this multiple times. Today I open my mailbox and I have something from a collection agency for the same $35 that has already beenPaid and then I have already sent multiple times to customer service. I haven't been back to American family care since because of the situation. I don't know if the fault is falling on the office side or the main billing department in Birmingham Alabama or wherever it may be but I should not have to do this multiple times and then have you send it to collections this is outrageous. I I am attaching the copy from my bank statement once again on March 31, 2019 showing the $35 pulled from my account and it posting on April 1, 2019. I've emailed customer service asking someone to call me because I don't know who needs to clear this up but I am not paying this again when I have already paid it and if this hits my credit because American family care can't get their billing department together I'll spend money to get an attorney before I pay that little $35 again. I would really appreciate somebody contacting me because I have a feeling that may dealing with the billing department is not going to get this situation resolved because I've been dealing with them since I had that visit in March of last year and clearly it's not resolved.