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CB Medical Services and Facilities Banner Health 5555 W Thunderbird Rd, Glendale, AZ, 85306, US
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Banner Health
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Banner Health

5555 W Thunderbird Rd, Glendale, AZ, 85306, US
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Banner Health - Customer relations

I arrived at and entered the South ER on Monday, January 16th 2024 around 4 pm to visit an old friend that I have recently visited several times while he was in this hospital. I took the same route as before, but this time I was stopped by a middle aged woman wanting to know where I was going I told her the room number and name of the person. She tofd me I had to go through the Main entrance and was not allowed to go this way I told her I always have taken this path no problem until now Again she demanded I take the Main ER entrance I told her that was foolish and that she was abusing her authority over personal ego problems and motioned for my daughter and her BF to follow me which they didn't they were too scared, the entire roomful of people were watching the drama unfold and they went around to the outside entrance meant for medical staff and met me but just before they met me another staff member asked what my problem was I told him and he agreed to let me continue but to use the Main ER next time I thanked him but it was not over with while going to the 3rd floor LIGHTS WERE BLINKING AND DOORS WERE LOCKED.. people were wondering what was going on, I heard on the intercom that they were looking for an unwanted guest that was why the hospital was locked up I joked with my daughter saying they were looking for me. IT WAS NO JOKE! I was confronted by 2 guards asking if I was the unwanted guest, my daughter jumped in and started to say something about me being wanted by the person we were visiting but I told her not to get involved I would handle it I told the guards which were now 3 what happened the when IN first arrived etc etc and they investigated to see if there was a person I was going to visit. After about 10 minutes they apologized an let me go. The woman who stopped us at the south ER had ordered a shut down of the hospital to find me ARE YOU KIDDING ME?! A LOCKDOWN OF THE EN TIRE HOSPITAL BECAUSE I DIDN'T GO TO THE MAIN ER LIKE SHE DEMANDED I would have forgotten about this incident if there wasn't a foolish uncalled for lockdown that involved all that were in that hospital and this I cannot and will not forgive or forget ARE YOU also my daughter went and asked the woman for her name and badge number which she would not give.. which to me shows that she knows she screwed up she is very lucky that this didn't escalate into a more serious incident and that those around her kept their wits and prevented this from becoming more than what it was... I HOPE YOU TAKE THIS MATTER SERIOUSLY BECAUSE I AM VERY SERIOUS AND VERY PISSED OFF

Desired outcome: GIVING AUTHORITY TO QUALIFIED AND WELL TRAINED PROFESSIONAL. PERSONNEL WHO WILL ACCEPT RESPONSIBILITIES FOR THEIR ACTIONS MY NAME IS ROY ENGLAND PLEASE INFORM ME BY E MAIL [protected]@YAHOO.COM FOR FUTURE ACTIONS OR MORE INFORMATION

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