Helzberg Diamonds Shops

I had my heirloom wedding ring, that was passed down to me from my late father and mother, repaired at Helzberg Diamonds. We went to Helzberg Diamonds because we thought they were a reputable company but boy was I wrong. I only wore my wedding ring for a week and a half, after the repair, and one of my side diamonds fell out. They refused to fix my wedding ring although it was under warranty from the repair. I am very upset and disappointed. I feel I would still have my diamond if the jeweler never tampered with it. I called the corporate office and they told me that the ring should be covered under warranty and needs to be repaired. After waiting a week, the store finally got back to me and said they would not repair the ring and replace the diamond. They offered me a "discounted" diamond which I refused. I was very upset they had the nerve to ask for even more money from me after what I had endured... I wish I would have never went to Helzberg Diamonds. Please take your business else ware because you will be scammed. I wish I would have done more research. On the BBB website I was not the only one scammed by Helzberg.. I really wish I would have done the research prior to giving them business.