Helzberg Diamonds Shops

I would like to share my story, I was proposed to on my birthday June 3, 2022, at the age of 60. My ring was beautiful! It was a little big on me, so I used a ring guard for eight months before deciding to have it resized. On February 1,2023, I took my ring to Helzberg Diamonds, Concord Mills Mall. I had a promised date of February 17, 2023, for return.

On Friday February 17, I called Helzberg Diamonds. I was put on hold for a few minutes only to hear that I would be called back before the store close. That never happened. My Finance’ and I decided to go by Helzberg Diamonds on Saturday February 18. the gentleman, who I found out later is the only male that works in that store told us that they had torn the store up looking for my ring. He went to the back for a few minutes to come back out to tell us that my ring was at the repair shop and to be patient. He asked to give them to Wednesday to get my ring sized properly. We left the store.

On Monday, February 20, I received a call from Helzberg Diamonds. They intended to view the cameras and my ring couldn’t be located. I received multiple calls from two different managers. One told me she called the two repair shops that they deal with, and my ring was not among the jewelry sent out for repair. She asked me to send her pictures of my ring. I only had one picture.

I wasn’t informed what happened to my ring. It was never shared what they found out after viewing of the cameras. I don’t know if they found it or if they are investigating robbery within their company. Perhaps even if the police were called.

March 4, I called Corporate. They committed to providing a check for the value my Finance’ paid for the ring. March 10, I finally received a check from Helzberg Diamonds. I also received a call to pick it up and to have my identification once I arrived. I shared my name. Then the manager went into the vault and asked me to sign for the check. I was never asked for any form of identification.

The check was deposited into my finance’s account. Sadly, I found out on March 11, the identical ring was $2,000.00 more. This has been the most horrible and impactful retail experience in our lifetime. Helzberg Diamonds Inc. negligence was horrific in every shape, form or fashion.

We have emailed Helzberg Diamonds Inc. to inform them of our disappointment, stress, anxiety, mental anguish this situation has caused. We haven’t heard from them.

I decided to share this storied account, in hopes that my experience might help someone else. I am certain someone might have experienced a similar negative retail situation. Helzberg Diamonds must work to improve their company protocol’s and enhance their ability to provide far better customer service care.

For the sake of disappointment and transparency, we are currently in consultation with a prominent law firm to explore any legal options/damages.