Safeway

I submitted an online Pick Uo & Go grocery order on June 9, 2023. I did not pick the order up but my debit card was still charged for the full amount of the order. I had made five attempts, requesting a refund via customer service phone.

Order# [protected] for $53.76. I called customer service on 6/10/23, 6/22/23, 6/29/23, 7/5/23, & 7/8/23. Each time I was told the refund was processed. I never received it so I submitted a complaint online on 7/12/23.

I received an email saying that it had never been processed and that the gal was submitting and expediting a refund request and that I would receive an email with a copy of the refund receipt. Also it will take 5-7 business days. I never received a copy of the refund receipt nor have I received a refund on my debit card.

So it’s been six weeks and after this many attempts, I will be filing a complaint with the Bureau of consumer protection. Unfortunately, I will no longer be buying my groceries from Safeway/Albertsons I have been a loyal customer for years and love shopping there, but due to the situation, I will not return.

I have a Safeway not 2 blocks from my home which, I go to all the time. I went the on 05/17/09 to shop . As, I approched my vehicle to unload my groceries a Lady came up and asked for money, I told her, I only use my Debit Card . She then turned to ask the Lady next to my car for money. As a safety for other Customer, I decided to re-enter the store to let them know what was going on. I did that told the Individual what she was wearing. as, I was getting ready to leave a Store Manager by the Name of Mike Milton approched me and told me to leave that he had got a complaint about me approching individuals for money. I got really upset and told him, I did not . He walked away by that time, I was very upset. So, I waited in my car for awhile to calm down. Then, I decided to go back in the store to talk to the first individual I spoke with, she was down at the end of the store opposit of where I was parked, I was going that direction, I passed Mike Milton, I was still upset over the Incident in the parking lot he said, I guess, I owe you and apologie . I told him, I did not want his apologie. I approched the other person and told her, I would not shop here anymore, she said she was sorry, that she had given him the description of the other Individual and he got the whong person. I was so Embrassed over the whole Situation. I have worked in Public service for Thirty Some years and have never treated anyone like that, The mistake he made is unforgiveable.
Robbie