Menu
For Business Write a review File a complaint
CB Fitness Centers and Gyms EOS Fitness 1727 W Ranch Rd, Tempe, AZ, 85284, US
EOS Fitness company logo
EOS Fitness
reviews & complaints
EOS Fitness company logo

EOS Fitness

1727 W Ranch Rd, Tempe, AZ, 85284, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Working hours
Mon
24h
Tue
24h
Wed
24h
Thu
24h
Fri
24h
Sat
24h
Sun
24h
ComplaintsBoard
L
10:30 am EDT

EOS Fitness - Membership cancellation

I called back in March 2022 cancel my membership they said it would take 30 days to be completed and I would have one more charge of $10 my monthly fee. April 2022 comes out a charge of $60 I call up and the say that I have not cancelled and this is an annual fee that occurs when you start your next year. I cancel and dispute the charges with them and my bank. May 10, 2020 fee again now $86 I call and again I’m charged for gym fee because my account is not cancelled and the annual. This supervisor cancels it this time says will refund the full amount. Called back on May 13,2022 no refund yet they said that as of today I have been cancelled only giving me back $25 I ask for verification and there OPS manager that I talk to the other day is out until next week. That she cannot give me more than verbal confirmation. So frustrated that they can continue to take money out and not cancel my account. I would not recommend them customers service is terrible and seems like no one checks on there business deals at all.

Desired outcome: Proof of cancelled membership and annual fee reimbursed. My account should be update no fees no more payments coming out.

Read full review of EOS Fitness
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.