CVS reviews and complaints 1
View all 3333 complaintsCVS - false accusations
I have been shopping at this store 4 over 10 years. I recently went in at 3:34pm & dropped off a script. I was told it would b ready lat @6-6:30. I then went down the street 2 exchange an eyebrow pencil I had bought 4 my daughter but was too red in color. I exchanged the eyebrow pencil then returned 2 CVS. I checked on the status of my script & it was still not ready. Seeing it was my nephews son's birthday & I told them I would make dinner I felt I should just let them know I was just waiting on my script. & C if they needed anything from the store. If it was something I could get at CVS I would do so while I was waiting if not I could run over 2 Frys across the street.I text my nephew & he needed q-tips &... was then my phone died. My ex-boyfriend was w/me as I just moved back to my house in that area from my 2nd house I own in Madera Canyon. & he helped me move some misc that day... Anyways I told my ex to run to the hs @ the corner & grab my bag of coupons (I am a crazy coupon lady & have been known to be in store for hours cuz I am shopping w/coupons), & my charger as I can use my hs charger in my car so I could charge my phone & see what else it was my nephew wanted.My ex came bk I ran outside & sat in the car & charged my phone. Grabbed my bag of coupons & went bk into the store. Where I was confronted by 1 police officer...Then another & eventually 2 more. They asked why I had 2 purses. I explained 1 was a bag full of coupons (as I have been 2 busy moving 2 organize them in my binder) They then Looked in my purse & bag of coupons & found NOTHING. Oh except of course the eyebrow pencil I exchanged at walgreens. They even went 2 walgreens 2 confirm I exchanged it there a few hrs ago.They treated me like I was a thief. They said the manager was concerned because we had been hanging @ the store 4 quite awhile & going in & out. WTF I was waiting on a script...hence the word "WAITING"! The female police officer made me feel like a P.O.S 4 using coupons. & even after They searched thru both my purse & bag & found NOTHING that wasn't mine. They validated my story of exchanging the eyebrow pencil. Oh & I forgot they tried to tell me I was driving a vehicle w/stolen plates. I just received my w tags in the mail 1 week prior to that day & my new personalized plate 4 days prior but had not switched them yet.They then said I was scaring the manager & I was never allowed to step foot in that store again. They were very rude & made me feel so mortified. They had the whole store gathered around being nosy & kept yelling out that I was a nurse & where I worked etc. I will NEVER shop at that store which is there loss as If they looked at my care credit card & looked at the amount of $ I have spent in there store over the years they would kick themselves in the ### for doing what they did. I am also telling my story to everyone I can & hope they stay out of CVS as well!
The complaint has been investigated and resolved to the customer’s satisfaction.
Latest CVS Reviews
CVS Pharmacy new thelephone voice response system is bad CVS Pharmacy - wrong prescription filled Customer Complaint - CVS Store # 9819 on Depot St. in Vacaville, CA 95688 Phone system for trying to contact a particular pharmacies Worst store ever!!Giving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!