Days Inn

On Sunday, October 20th, 2019. my wife, Son and I checked into the Days Inn in Bakersfield for a week with two rooms. We booked this reservation online for a business trip/family vacation. We booked what we thought was two rooms with a refrigerator and a microwave for both rooms. When we checked in, there was an ARMED security guard at the front desk and we chatted about our stay. He seemed pleasant enough, but he was a little too demanding when we ask questions. He would answer them when we asked the desk person. When we got to our room, my wife was shocked wit the condition of our room. The floor was wet and sticky from someone spilling a drink (?) on the floor and it was very wet. The microwave was filthy with cooked on splatter on the inside. Most of the lamps did not work either. Very dismal to say the least and NOT what we were led to believe we paid for. Our son's room was even worse. He had no refrigerator or microwave and he needs the refrigerator for medicine. I went to the desk clerk and asked to have his room changed and they did, but the new room did not have a microwave or refrigerator either. The clerk said they would get them the next day. When my son went out to smoke later, he was approached by what he thought was a homeless person begging and making demands for money from my son. My son refused his request and when the security guard saw this he told the guy that my wife and I were staying in the room next to his. My son heard this conversation and could not understand why the guard told the guy this information. The guy left mad at my son and went to his room next to ours. Unaware of this conversation with our son, at 12:53am, my wife and I were in our room asleep and someone starting pounding on our window and walls very loudly. Startled and scared for our lives, we called the front desk 5 different times and got no answer either time. I tried the outside phone number and no answer. I looked the hotel up online and called a 3rd different number and no answer. Terrifies from the continuous pounding and fearing for our lives, I called the Bakersfield Police 911 number. The officer kept me on the line till the patrol officers arrived. They came to our room and I explained what had happened. They checked outside and found nothing. They said the guard was out checking our window and he found nothing so they left. My son came to our room to see what had happened. The guard came to our room and accused me of filing a false police report because "it never happened" and he said he was on the other side of the wall and never heard anything. He then informed me that I had two choices-go back to sleep "cause it never happened" or I could leave. Needless to say, we left immediately. I tried to check out about 15 minutes later and the new night clerk said she could NOT check me out till after 3am. It was only about 1:30am then I asked for something showing our leaving and the guard told her not to give us anything because I had lied to the police and he got between me and the clerk and placed his hand on the pistol. During the time the police were there, he DID NOT HAVE THE PISTOL ON HIS SIDE. Feeling threatened, I decided to just leave because he was very threatening and I did not trust him and feared for the safety of myself, my wife and our son. We found other lodging within an hour and secured those rooms for our trip. The next day, the Days Inn charged my business card for the full amount for both rooms. The next day, there were more charges added, and some dropped. This in effect, took money from my business account and tied it up to where I could not get access to my money to conduct my business in Bakersfield. During the next 10 days, the hotel kept changing the dollar amounts from my account and kept adding new charges. At one time, there was over $1, 300.00 charges and I could not file a claim with the bank because the charges were in the "processing" stage. Once Days In submitted the final bill, then Bank of America could refund what was taken out illegally from my account. My bank found in their preliminary investigation, there were bogus charges on my account and "blocked" any further charges from the hotel, cancelled the card and reissued another card to me. But, the hotel STILL submitted charges AFTER the card was cancelled and they received about $820.00 from my account! They managed to steal this money from my business, scared my 67 year old wife, who has a bad heart, and myself half to death with the crazy guy next door pounding on our window and walls at 1 am in the morning! I have since found out that this hotel is in bankruptcy and the guard and the night female clerk are allowing anyone to stay there if they pay in CASH. You can imagine where the money is going. I have also heard they are doing the same thing charging other unknowing guest to have bogus charges placed on their cards too. As information, I have spent 2 nights per week for over 2 years at this hotel when I worked for Amtrak Railroad. This was our Corporate Lodging hotel and I had never had a problem there until now. They lost the Amtrak contract and they lost a lot of business. This hotel is infested with drug addicts, crazy, mentally ill people, hookers and many homeless people. Not what Wyndham Corporate should allow with their name associated to this dump. This guard is I charge with his threatening, intimidating behavior. If needed, I can request a copy of the Bakersfield Police Report and the hotel receipt from the hotel we stayed during the week to prove we stayed elsewhere during the time period Days Inn charged me for. I am a Wyndham Rewards member and have stayed at many of the hotel brands associated with Wyndham brand. I have NEVER experienced this type of behavior at any of the hotels I have stayed at during my 42+ years on the railroad or the 20+ years traveling for my business. I would like for the Wyndham Corporation to return the bogus charges to me immediately. I would like to ask the Wyndham Corporation to investigate this Days Inn hotel and replace the rogue guard and the female accomplice for their part in this theft of money. Until I hear from the Wyndham Corporation regarding this matter and the return of the money, along with the $70.00 overdraft fees incurred as a result of this theft of my money, I will wait before turning this matter over to the Bakersfield Better Business Bureau and to my Attorney for further actions. Please contact me at [protected] (Office) or on my Cell at [protected]. I will wait for 10 days from today to see how the Wyndham Corporation handles this claim before I proceed further. I will give you the first opportunity to correct this terrible action on a loyal Wyndham Customer.

Thank you and I will be awaiting your contact.

Rickey L. Carter
1220 180th St. Ct. E
Spanaway, WA. 98387
[protected]@railroadtrainingservices.com

To who it may concern,

I recently was a guest at the days inn located on 818 real road bakersville california. At first the experience in room 253 was the usual characteristic of days inn, beautiful, spacious, and mainly very satisfactory. But as I retired to rest, I encountered a roach in the restroom, followed by more unfamiliar insects.
The second appearance was near the radiator, and last appearance was a bug crawling on the wall into the socket. I immediately went up front to make a complaint as well as change rooms but had to wait 15 minutes to do so because the front desk was unintended. Eventually someone did come to the front desk and I let them be aware of the situation and requested to be moved into another room. The second room at first appeared beautiful, as did the first room, but then as I again was about to settle down, another insect infestation was discovered, this time, hotel security was there and observed this as well.
The last room that we were moved into did not have any bugs in it however the shower appearance was below par. There were stains in the tub that look similar to urine, the shower handle fell off of the wall upon turning on the water, which there was no hot water, and shower curtain was ripped.

This was an experience I have never encountered with previous days inn hotels across the country. Going forward it makes me be very questionable if I wished choose the days inn again. As a child daycare provider, this environment would not be suitable for children due to the infestation as well as the germs at these bugs carry.
Upon checkout, we notified front desk clerk about the issue and the clerk was very dismissive. We mentioned that it was uncommon for us to experience bug infestations at other days inn properties and the clerk's response was "oh well days inn property is individually owned and operated".
I felt that was very dismissive and not taken seriously to this complaint to resolve this issue for future guests. No matter who owns the property it does not excuse the cleanliness of the hotel. I feel as though this clerk forgot that this hotel carries the wyndham name which to us customers, means excellent quality. I would not want this experience for my professional contacts at google, nor my personal contacts, family and friends that travel for business worldwide.