Helzberg Diamonds Shops

Customer: C00890010002754 Trans Number:1040445 Store: 89 I purchased a ring at the Northridge Woodland Hills, CA location months ago. I researched the ring and brought my concerns about it to the sales associates who claimed that there would be no problem but if I got the insurance on it, they would fix it no matter what. So I did. Fast forward to 2 weeks before my wedding, and the ring has changed completely. So I go in for the repair. I explain the problem because of course, they need you to in order to use the insurance on it. So I get a call 12/24/15 saying the ring is done and I drive to the mall to pick it up. They polished the ring and ruined it to the point it was unfixable. I asked why they they did this and showed them a 2 photos of the original ring. They claimed they could not see a difference on my photo or on the computer between a charcoal black ring with rose gold on the sides, and the now completely highly polished rose gold ring. They were extremely condescending, calling me "honey" many times and an "upset bride" which I was not. I was spoken to like I was a child by the manager of the store (Rita), who at no point apologized for the mistake and continuously refused to fix the problem until I would say I was not upset with the situation! As if that is her right to determine! I was floored at the lack of professionalism. They are attempting to rush another ring, but they spoke to me and my mother with complete disrespect. They seemed to think I should just take the ring as is, get married (with photographs we've paid for) and then fix it after. They didn't check to look at what the ring looked like before modifying it, they did not apologize for ruining it, and when they tried to find the ring at another store, they claimed not to see a difference between an 8 mm ring and a 5 mm ring. They claimed to not see differences in texture or color. I ask you, what other differences are there in jewelry? This manager was not a professional in any way that matters. I want to make sure she does not intentionally mishandle my ring because I have left her negative reviews. Pictured below is the ring as I bought it. When I attempted to pick it up, it was entirely the color of the edges and the texture had been somewhat polished away.