NU Car Rentals

I returned my rental vehicle on time to the Westin Hotel at LAX. NU claimed there were damages to the car of which I was not aware. They charged my credit card $ 500 and promised to send me details (damage report and estimated cost of repairs) within a couple of days. It is now 2 months later and I have not received anything.

I have called them several times to secure the above information and all I got was voice mail. I have left detailed messages asking for a return call, but once again I have heard nothing.

My insurance company will not reimburse me without that necessary information..

I am being totally ignored and am out $500. How can I get NU to respond?

NU Car Rentals

Our Name: Kim Eng
Location: LAX Westin Hotel
Date: September 22, 2019, 1157hrs; Returned September 29, 2019, 0700hrs with full tank of gas

CF# [protected]-NU

I booked online through a third party, Easy Cars.

I booked for about $130 weeks earlier.

When I reached the counter, I was asked to pay for liability insurance of $195.

This was not clear when I made the booking and when I rented from Fox one week later. Fox did not ask for this extra payment.

I will not rent from NU again if this practice continues.

I plan to file a complaint and post heavily on social media if this is not resolved quickly.

We want a full refund.

Kim Eng
Landy Eng

Sent from my iPad