NU Car Rentals
Reviews and Complaints

Terrible company and unethical. Pushed an upgrade first thing. I was told by the agent that I could waive the toll tax and if I happened to go through a toll then I would be sent a bill for the toll tax. He encouraged me to avoid the additional tax which I believe was $12.

Not once did the agent say, "if you do go through a toll that Nu car will charge an additional $30 admin fee for each toll." You can image my surprise to get a charge to my credit card for $98. They refuse to refund my money. I am happy to pay the toll fees but not $90 in excess fees. Oh, and customer service when you contact them simply say they cannot refund and have a nice day.

I returned my vehicle on Oct 15 at 1533 at the NU car rental service in Denver, it was due at 1511 and I was told there is a 45 min grace period, where it was scanned into the lot by an employee. I received an invoice from the company on Oct 17 stating I had an additional day fee that my car was not returned until Oct 16. When I emailed customer service I was asked to provide proof (boarding pass or uber receipt) that I returned my vehicle on time. When I sent them my airline receipt they stated well the boarding was 8 pm you could have still returned it late. I pointed out that the return date was a whole day after I left the state and their response is I would have gotten the same fee even if I was a few hours late, and if I could not provide proof that I returned it on time it does not matter. They will not look at Ipad entries nor video to even see that someone entered in the data late and are not refunding me the outrageous charge.

Misleading prices, additional extension fees, way over price and be careful what you agree too. Also be aware of (we are out of the vehicle you requested, let me upgrade you into this. I got you scam. Later find out it was a 210.00 per day upgrade fee, but what you agreed on was 112.00 per day. Bait, trap, and switch sales tactics. Charged 2,124 for 5 day Tahoe rental. Deposit ended up being turned into a payment! Wish I would of known about the reviews and scams behand. Denver Airport recommends on website, Shocker!

Never attempt to rent from NU Car Rental. I made a reservation for 2 cars, 8/6/23-8/13/23, pick up at Cancun airport. I received a call the day prior with directions how to call for my shuttle to pick me up to bring me to the cars.

They never picked up the phone and I tried calling the number they called me from and any other number I could find online, again with no answers.

Finally, I had to get my family to our resort so I paid a ridiculous price for a taxi. When I called NU Car Rental the next morning to ask why they did not answer the phone, they said I never called and was considered a no-show and cancelled my reservation.

This led to more expenses for obtaining a local rental car with a new company and another expensive taxi ride back to the airport.

This is a shady operation. Booked it through Expedia. I could tell right off the bat by the greasy salesman who tried to upsell everything in their rinky dink office. I declined those and then we had battery or alternator problems. Was not able to use the car as planned and was just happy to make it back to the Denver airport after getting a jump start. At this point I would have been ok with a small amount of compensation for our trouble. Just throw us a bone. They were willing to do nothing. No I did not get the insurance package, but expected they would not give us a piece of crap car either. I would steer clear of Nu Car Rental.

Car rental June 20, 2023 thru June 27, 2023 at the Salt Lake City, Utah facility, left me very disappointed, frustrated, mad to the point I knew I had been scammed!

1. Car rental facility is not on airport grounds so we had to wait for a shuttle.

2. Arrived before 12 Noon to pick up car. Clerk informed us that we were early and we would have to pay for an extra day. Informed her that we would be returning car earlier that the 12 noon on June 27, could the times be edited. We were informed NO.

3. We were asked where we were going (Yellowstone) and we were told we would have to purchase and upgrade if we were to go to Yellowstone National Park because it was still snowing there.

4. We were informed that Wyoming was NOT on the list of states we could visit.

5. We informed her of two other drivers.

6. The clerk informed us to purchase additional insurance. I informed her that my insurance would cover the rental. She aggressively told us we needed the additional insurance.

7. The amount she charged us was 100% more than I had already paid thru Priceline in full plus a $200 deposit.

8. We were told the facility would be closed upon our flight time and we would need to leave the key in the night box. Also, there would not be a shuttle to the airport, we would need an Uber or a Lyft.

9. Fuel upon return, we were told to pay the price they have stated, either full or half tank prices. We stated we would have it full and would not need to pay that fee. She said we had to choose either or, not fill up on our own.

10. We were informed to take photos. Clerk did not walk us to car to check it out so indeed, we did take photos of damaged areas.

The entire transaction was forcibly aggressive on the clerk’s part. I will not rent from NUCAR again and I will encourage my friends and family to seek other rental services in the future!

My response:

1. If I had known the rental facility was not at the airport, I would have never rented through them. This is hid in the fine print!

2. Even though we were early, the car was ready. All the clerk would have to do is edit the times… a common courtesy to customers! Contract had not been signed nor money switched hands with them, only with Priceline. At this point and time, I should have called Priceline, cancelled the rental with them, gone back to the airport and rented a car there!

3. It was NOT snowing at Yellowstone and it was a gimmick and scam to force us to an upgrade; they wanted the money. The upgrade was $420.00 which I have take the time to search other rental sites and this is far beyond what we would have paid with another car rental place that was actually located at the airport.

4. Should I have known we could not drive the car to Wyoming, etc., I would not have rented with them. Again, in the fine print.

5. Yes, two other drivers. At the cost of $90.93,

6. I kept to my word and did not allow myself to be swayed to purchase extra insurance. But her insinuations that we would not be covered could have been kept to herself.

7. I paid in full thru Priceline. All I was do to pay was the extra driver and deposit.

8. We returned the car on June 26 and walked the return inspection of the car with the receiving employee. We showed her our photos of the damage. She informed us that she knew all about the vehicle, we didn’t need to show or tell her. I told her the reason we were walking her through this is because we wanted to make sure we received our $200 deposit. I also informed her that we were well read in the complaints they were given. By the way, we walked back to our hotel and did not need to call an Uber or Lyft.

9. Fuel was much cheaper off the rental site. We did fill up over half full and paid a ridiculous amount of $51.54. I do have a photo to prove.

10. We did take photos and encourage anyone who rents a car to take photos.

Now there a couple additional questions/comments I have:

1. What is a concession fee? We were charged $56.25

2. I firmly believe that NUCAR is a aggressive money hungry organization who are willing to allow clerks to bully customers into purchases over and above their needs. They are not customer friendly nor customer considerate! Each time I said NO, I/we were bullied into the next costly tier.

3. I selected Dodge Durango. That is what we drove, there was NO UPGRADE! I would like to receive my refund.

4. I am a Senior Citizen on a limited income and there was NO consideration! I am NOT a rich tourist. I live day to day, week to week. This vacation money was saved over time so that we could see the Rocky Mountains in Wyoming. It was a dream of a lifetime. I had searched and researched for the best prices, the best deals and then to end feeling like I had been bullied, conned, scammed and taken advantage of. As my father would have said…. SHAME!

My information thru Priceline:

6750139988NU

Car Type – Dodge Durango

Daily Rate - 73.27 7 days $512.71 plus $212.212.71 tax PAID $725.60

If you add fuel $51.24 deposit $200 extra driver $90.93 TOTAL $342.47 $142.47 w/refund

I am due a refund from the NUCAR rental company for $583.13. I will be sending copies of this letter to the Better Business Bureau.

I rented a BMW X5 from them in August 2022 $522.57 (that’s the total with tax). I declined the insurance and thought that would be it. When returning the car they hit me with $1073.25. In additional fees..I disputed it though my CC, it was declined because NU pushed me through the checkout saying that I initial and signed the contract. I never perused with the dispute.

On April 2023 I decided to rent from them again being aware of their deceptive practices. They confirm my rental sent an email link to speed up checkout. Upon arrival to pick up my rental they told me I was band from renting car from them since I disputed the charges from the last rental. I don’t understand how they can give me a confirmation number and when I show up tell me I’m band!

At that point I needed to go back to the airport and scramble to find another rental at top dollar sine I reserving and picking up the same day.

Looking back at BBB website about NU Car Rental there are numerous complaints about their deceptive practices.

I reserved a vehicle for the week of 11/18/22 - 11/25/22. I specifically reserved a 4-wheel drive vehicle as I knew we were going into the mountains and wanted to be safe with my children. I also pre-paid for this vehicle. When I got to the counter for my reservation, I asked (to make sure) that I was being given a 4-wheel drive. I was told that the vehicle I was being given had the capability to be a 4-wheel drive if I remembered to push some buttons. I advised that is NOT what I requested and paid for. So she proceeded to tell me that the only vehicle they had that was a 4-wheel drive was available for an additional amount of $292! I took it because I was not really given any other options. When I later looked at the receipt, it said "Upsell" ! This ruined my entire trip because I thought I had everything paid for in advance. I am very disappointed at the bait and switch. I will NEVER use this car service again. I would like my money back for the false advertising!

I have never in my entire life dealt with such unprofessionalism. Please heed my advice and do NOT do business with this company. I had read a few reviews, but I didn't think there was much that could go wrong with such a straightforward rental. Sadly, I was very, very wrong.

We arrived in San Diego from Canada on our first family trip in YEARS (thanks to COVID) on August 4, 2022. Incidentally, today is October 9, 2022, and we are still dealing with this "company". I had booked the car online in late June 2022. They had no car available for us upon our arrival. The staff were kind enough to drive us to our hotel and assured us a vehicle would be available for us soon. The next day we got a vehicle. In the meantime, we had to Uber around town in order to get some essentials for the hotel, etc. The Ubers cost us more than the rental was supposed to for the day.

I took the time prior to booking to understand what coverage we had through our personal insurance company and our credit card company. We were fully covered for ALL liabilities when using a rental vehicle. It was very clear to me we did not need to buy extra insurance through NU Car, so I did NOT buy the extra coverage when I booked online. When my husband went to pick up our rental vehicle the day after we arrived, the staff insisted he needed the extra insurance, claiming it was because we are from Canada and Canadian insurance does not cover American issues. This was completely false, but my husband signed their contract and got the extra insurance because the staff assured him that if we could provide paperwork from our insurance providers, NU Car would gladly refund the money. This was completely false.

We have been exchanging correspondence regarding the extra insurance and missing car issues since the first week of August 2022. Again, it is now October 2022. NU Car takes two to three weeks to respond to emails, and they refuse to discuss things over the phone. Their written correspondence is rude and unprofessional, with no apologies for our frustrations.

They're review process has determined that because my husband signed the contract for extra insurance (138.50 CAD), we are not entitled to a refund. They then informed us that our "ticket" has been closed. They did not even address the issue of the missing car on Day 1. I, of course, reminded them.

Now they have responded, two weeks later, saying that because I prebooked, I am not entitled to a refund. They have asked me why I didn't pick up the car on Day 1. Again, I CLEARLY explained it in my initial refund request, which is CLEARLY visible in our correspondence string. I am now awaiting their latest excuse for not refunding my hard-earned money.

I decided to book NU Car because they had a better deal. We were simply trying to save some money on a family trip because inflation has been so insane. I wish I hadn't worried so much about budget, as this experience has been time consuming, exacerbating, and completely not worth the aggravation.

Again, please heed my advice and do NOT give NU Car your business. Your sanity is worth more than their "savings".

Hi just recently on September 17-22/ 2022 I rented a car from NU car rentals and was charged over $100 in additional insurance I never agreed on.Some how they got me to initial two of their like 15 boxes and like there were like 3 pages to read and the customer service lady was rushing me along as their was a big line up. I asked her 3 times that I did not want the extra coverage as my insurance company covers any liability.She said just initial all the boxes and all the extra insurances will be declined, however this was not the case.Taking advantage of me and my young family.I feel crappy and taken advantage of. I originally was going to be charged $206.62, however got charged an additional $115.50 on top for a total of $322.12.

Thanks,

Rav Gill

[protected]

[protected]@hotmail.com

On 9/8/22, I went on the Nu website to see what was available. I did not complete a reservation. Instead, I called customer service directly. I wanted an SUV, but there was nothing available. I rented a car through Enterprise, but Nu charged my card for $173.53. I called twice; the first time, I was on hold for 15 minutes, then got transferred to reservations only to get hung up on! The second time I called, I was on hold for 20 minutes and again was transferred to reservations; this time, the phone just continued to ring! No one answered, there wasn't an option to leave a voicemail. I sent an email asking for a refund. I received a response on 9/10/22 stating a ticket has been created for me and to create an account. I created an account but there was no option to do anything else. I responded to the email asking the status of my refund each day since then. I RECEIVED NO RESPONSE. NOW, TODAY 9/14/22 I SHOW ANOTHER PURCHASE FOR $150.74! WHAT THE HELL IS GOING ON! REFUND MY MONEY NOW!

I booked hotel,flight and rental car through Priceline. Upon arriving in Las Vegas and finally getting to the NU car rental location I stood in line for about an hour. I had prepaid using a debit card and had confirmation. When it was finally my turn to get the car he asked me for a major credit card which I didn't have. I asked why my debit card was good enough to charge the car rental in and now that I am here it isn't good enough. He answered " you should have read the fine print". He handed me a piece of paper with my confirmation number and the word disqualified beside it but kept my money. This also happened to two other people while I was there. I shouldn't have to pay for a car that I never rented.