U-Save Car & Truck Rental / U-Save Auto Rental of America
Reviews and Complaints

Beware renters in particular for persons outside usa. U save does not honor insurance coverage provided by credit cards outside usa and I rented at avis a few days after the u save rental and they accept the insurance. I believe u save is the only one that does not and this ends up costing over $15 per day.
They also add in surcharges of sorts and my expedia invoice stated the rental would cost $20.15 for the day and it ended up costing me $50.14 including about $15 in insurance and the difference in surcharges.
Never again...

Worst car rental agency ever. I'm 26 and prepaid my car rental in LA on my credit card.I expected to pay around $150 for a deposit although I purchased extra insurance so they have no liability. When I picked up the car they said it was $400. This was NOT disclosed. I didn't have enough on my credit limit and they refused to let my mom put on her credit card by phone. They refused to accept a debit card. In the end I had to walk away and lose my prepaid car and go to Hertz to rent costing me over $100 and 2 hours of time. They were rude and when I wrote to Customer Service I kept getting the same automated response.i will never rent from this fraudulent company again.

Briana Berglund

We rented a car thru Orbitz from a Rental Car company (U Save) in Montego Bay Jamaica. When we arrived at the airport the shuttle service was late. Eventually, the driver appeared wearing a shirt with the logo of Ucal's Car Rental. We rented from Ucal's years ago on a previous visit to Jamaica. Neither my husband or I could remember what the discrepancy was why we stopped renting from the company. Turns out it's the same establishment under a different name (huh seems strange); but we proceeded with the rental because the rate was very low. Of course if you've visited Jamaica before, we all know the roads in Jamaica are not the best so when we got a flat my husband put the spare on. Which by the way, was Armor All to a new shine (we thought nothing of it at the time). Took the flat tire and had it patched and placed back on the vehicle. Once we returned the car, it was immediately recognized the armor all spare tire was no longer shiny. The owner Ucal ordered the car jacked up and the tire removed. He proceeded to inform us, that the tire has an inner bulge on the tire which he now charged us an additional $160 for.
It all came rushing back like a bolt of lightning, the last time we rented he padded our bill with some trumped up additional fees. There was initially a drywall screw and poorly painted bumper job he stuck us with as damages. He charged us additionally for bumper damages which we disputed on our credit card. The owner cares nothing about customer server and is very arrogant.
Rent from Reputable Rent-a-Car Agencies. STAY CLEAR OF UCAL's or U SAVE, doesn't matter what you choose to rename your business; it should be called what it is SCAM- Rental-car.

I took my vehicle to U-SAVE AUTO RENTAL located at SCOTT TOWN AUTO in BLOOMSBURG, PA. The owner of the car lot was very unprofessional. He was very rude and disrespectful to me. He lied to me and told me there were things wrong with my vehicle that were untrue. I took my vehicle to an auto repair shop for a second opinion. I explained to them what the owner of SCOTT TOWN AUTO said was wrong with my vehicle. Two mechanics looked at my vehicle and said they didn’t know what he (the owner of SCOTT TOWN AUTO) was talking about. My suspicions were confirmed. The things he told me that were wrong with my vehicle were false and untrue. He is a used car dealer (and auto rental). When buying a used car, you have to be able to know that you can trust the dealership. I’m filing this complaint to warn the public that this man is NOT TO BE TRUSTED!

Reserved a full sized car online for 10 day trip tover Memorial weekend to visit elderly mom in small town 40 miles from Orlando. They tried to make me pay $8.95 a day for "loss of use" insurance - even called my Ohio insurance agent to see if my policy covers. Agent advised this is a scam - no policy covers this - large rental agencies don't even try to recoup legally. I had to argue and sign a waiver to rent without this "coverage". Car they gave me was totall piece of sh___ - had been wrecked - front bumper scrapped and hanging crooked, side light cover gone, AC barely cooled - but I was in a hurry and tired of aguing. Had car 3 days - got parking ticket - cop ran the plate and left note on ticket that plates were expired and the 06/11 renewal sticker did not match the plate! I call the location I rented from - they will do nothing unless I drive an ILLEGALLY tagged vehicle back to them! I called Hwy Patrol - they said if I got stopped I would be PERSONALLY ticketed for expired tags. USave still would not do anything. I spent 6 hours next day driving this crappy 2007 Dodge back to them - getting shuttle to airport - renting another car and driving back to mom's. They lied and said people steal the decals - since the decal was current showing June 2011 this makes not sense - especially since officer said this decal did not match the plates. They are playing switchy switchy with the decals so they don't have to renew plates. BEWARE! Pay a little more and use one of the big guys. Oh yes counter staff act like they are part of the Russian mob.

I'm writing to make you aware of the horrible service I received from the Orlando, FL airport location on July 21st. I had made a reservation weeks ago on 6/28/10 for 7/21 thru 7/26. I received a reminder the night before my trip never indicating a problem. I got to the Orlando Airport as scheduled at 10PM and went to the shuttle stop to wait for the shuttle. We waited 30 minutes and no shuttles ever came. I finally called the office and was told that they had no cars available. I informed the person I spoke to that I had made a prior reservation. He told me that didn't matter people decided to keep their cars longer and I would just have to find someone else to rent a car from. Now first of all if I hadn't decided to call. I would have been waiting there for who knows how long with no one bothering to notify me of the problem. Secondly, if you know you have a reservation scheduled that you need a car fulfill why do you allow people to keep the cars for longer. They should be told the car was promised to someone else. What is the point of taking reservations if you don't honor them. I had to go through the airport at 11 o'clock at night trying to find an available car and then had to pay $200.00 more than the quote I was given.

I had a confirmed reservation for U-Save Car Rental (Orlando International Airport location). After some run around getting a shuttle from the airport to their offsite rental locations, the shuttle dumped me off at another rental car company without telling me what was going on. What was going on was that U-Save didn’t have a car for me even though I had a confirmed reservation and didn’t even bother to tell me what was going on. The rental car company where they dumped me off also didn’t have a car (U-Save didn’t even call them ahead of time). I had to find another rental car agency to rent a car. I strongly discourage use of U-Save in Orlando!

I booked a rental online for $101, but when I got there it went up to $148. This place is a rip-off! I have always used Thrify Car Rental, but my husband wanted to use U-Save because of the online rental price. I was against it from the start. I should have listened to my gut feeling. When I got there I was asked if I wanted to purchase their insurance, I said no thank you. I was then told I had to purchase their insurance or pay a $250 deductible. Now because we have full coverage on our cars we usually don't purchase the additional insurance offered by the car rental places. I told the desk person this at U-Save but he told me I still had to buy their insurance! So against my wishes I purchased their insurance. Now to the car we were given. It was Chevy Aveo. This was the worst rental car I ever rode in. The engine light kept comimg on, the trunk was hard to open, the rode like it needed an alignment BAD, it did not ride smooth at all. The car ran like it was ready for the junk pile. I wouldn't trust to drive their cars to the beach either. My advice to any one who is considering renting from U-Save, rent from Thrifty or Enterprise. Oh don't let me forget to tell you that U-Save will charge you an additional $75 if they have to do more than a light vacuuming of your rental after its return. The problem I have with this is, what do they consider as a light vacuuming? So what you are forced to do is get their car cleaned before you take it back. They gave me a measly 10% VIP coupon for my next rental from them! That won't happen! One more thing, online it has rental location GSP, but you have to dial customer service from the airport for a shuttle to the rental location. These were to lazy to come and pick me up so I had to catch my ride to GSP and have them take me to U-Save's location! Like I said, worst rental experience ever!

my checking account was charged 23.96 and i do not want theses services all i need back is my money.
my cancellation # is 1427699

I had a confirmed reservation for U-Save Car Rental (Orlando International Airport location). After some run around getting a shuttle from the airport to their off site rental locations, the shuttle dumped me off at another rental car company without telling me what was going on. What was going on was that U-Save didn't have a car for me even though I had a confirmed reservation and didn't even bother to tell me what was going on. The rental car company where they dumped me off also didn't have a car (U-Save didn't even call them ahead of time). I had to find another rental car agency to rent a car. I strongly discourage use of U-Save in Orlando!

I rented a car in April 2008 for an 11 day vacation. On day 2 the break fluid light came on. When I called the company they graciously swapped it out for a van and I was off on my way. In June I received a toll violation for running a toll in the car I had traded in. My best guess is it was the employee taking it for repairs that committed the crime. When the swapped out the car they did not update my rental agreement to show the van. They refused to help me even though I knew the name of the employee that swapped out the car and the employee that checked in the van. The owner Jeff even went so far as to say to me on the phone "too bad, unless I had a picture of the van license plate he was not going to do anything”. So I guess the customer is responsible for paperwork errors and toll violations made by their employees. I would not recommend that anyone rent from them.

WE ARRIVED AT TAMPA AIRPORT AT 3:15 PM, PICKED UP THE U-SAVE PHONE AT BAGGAGE CLAIM TO CALL FOR THE SHUTTLE TO U-SAVE PARKING LOT. AFTER THREE CALLS AND 50 MIN LATER WE WERE PICKED UP. THEY GAVE US A FAIRLY NEW PONTIAC GRAND PRIX WITH 15, 000 MILES ON IT.
AFTER DRIVING FOR 45 MIN WE STOPED AT OUR DESTINATION FOR 1/2 HOUR. UPON RETURNING TO OUR CAR TO GO ON TO OUR NEXT DESTINATION THE CAR WAS COMPLETELY DEAD. WE COULD NOT EVEN GET INTO THE TRUNK BECAUSE IT HAD NO KEY SLOT IN THE TRUNK LID AREA. IT WAS LIKE SOMEONE TOOK OUT THE BATTERY. AFTER 4 CALLS BACK TO THE RENTAL LOT AND 1HOUR LATER, THEY TOLD ME THAT I WOULD HAVE TO TAKE A TAXI 30 MIN BACK TO THE LOT FOR ANOTHER CAR, BUT THEY WOULD REIMBURSE ME FOR THE CAB FARE. I PULLED DOWN THE BACK SEAT AND REACHED THRUOGH TO PULL OUT MY SUITCASES BECAUSE THERE WAS A TOW TRUCK COMING TO TAKE THE CAR AWAY. A HOUR AND 30 MIN I WAS BACK AT MY DESTINATION WITH AN OTHER CAR. IT LITERALLY TOOK FOUR HOURS OUT OF MY DAY TO SCREW AROUND WITH RENTING A CAR FROM U-SAVE. AFTERWARDS I FOUND OUT I WAS NOT THE ONLY ONE TO BE LEFT STRANDED WITH THAT CAR. I DON'T RECOMMEND USING U-SAVE FROM THE TAMPA AIRPORT.

I am very disappointed about USAVE CAR RENTALS. The Corolla we rented at USAVE had flat tire on the high way. The Agency requires us to take full responsibility for the tire. They said that we either have to pay for them to repair the tire or we have to replace a brand new tire for the car. We call the customer service to complaint and they told exactly the same way as the representative at the Agency in Orlando, and the representative at the customer service abruptly hang up the phone while I was talking. What happened if a car accident happened because of that flat tire on high way. This is very bad experience to me. So be careful when renting a car and make sure to read their policy before renting it. I am very disappointed about the quality of the service at USAVE Car Rentals.