CVS reviews and complaints 1
View all 3333 complaintsCVS - Manager Raelyn gave the worst experience, she yelled with her ugly attitude
I'm a regular customer I went to CVS today with my mom the one in Yorba Linda and Placentia I did my purchase first I noticed that the cashier Mary didn't charge me for a lipstick so she apologized then she rung me the lipstick separate which I wasn't able to apply my 30% because she used it on my previous purchase, so I let it go because she was very busy. then she helped my mom she was taking 2 fall decor items they were buy one and get one 50% and 2 gums, when we went to the car my mom noticed she didn't have the 50% on the other item so we went back to the store waited in line which was big so when Mary helped us she said she didn't see 50% on the item either so then she called the manager Raelyn, she came with an ugly attitude and all she said was "what happened?" in a rude way so I explained to her that the 50% on the second item wasn't showing on the receipt, she didn't even go to check the sign, she was she was just there with her attitude arguing me and yelling "not on this item" so I went to the sign took a pic showed her and she was still telling me no she also mentioned it has to be of the same item so I told her the sign said all fall decor and also explained to her that last time I took a Minnie pumpkin with a Halloween headband and I got the 50% on the second item but she didn't care she kept saying not this ignoring what I'm telling her still contradicting me and yelling the sad thing is that she was yelling at me Infront of a new cashier and the cashier was laughing at us, also this was my mom purchase and she wanted to use her 10$ carepass but the manager was not even listening to my mom my mom is 72 years old she is sick and she gave her a lot of anger because my mom wanted to talk to a manager for a solution and more comprehended on the situation but Raelyn said she was the manager yelling at my mom. I hope this experience doesn't bring my mom health consequences. and please check the camaras it happened around
5:20pm the trans # is 6985. Store #9747.
Desired outcome: I leave it to your discretion.
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