Apria Healthcare Group

I have been trying for months to get CPAP supplies from you, to no avail. I was originally diagnosed vis polysomnography with severe sleep apnea in 2001 and have been on CPAP ever since.

My last polysomnography was authorized by Mark Kroe, M.D., Pasadena Sleep Wellness Center, 959 East Walnut Street, Suite 150, Pasadena, CA 91106, phone # [protected]; fax [protected]. Date of study was 10/20/2010 and the diagnosis again was severe sleep apnea with an AHI of 60.6 per hour and an RAI of 84.28 per hour. I was then provided with a replacement Respironics Auto CPAP with humidifier, mask, tubing, headgear, and all necessary supplies.

I relocated from Alhambra, California, to Claremont, California and changed my primary care physician to Lisa Butler, M.D., Chaparral Medical Group, 790 East Bonita, Pomona, CA, phone #[protected].

Last year I needed new mask, headgear, and filters. Dr. Butler referred me to Rakesh Sinha, M.D., 1866 N Orange Grove Ave # 202, Pomona, CA. [protected], Phone [protected], fax [protected]. I saw Dr. Sinha in October of 2014, I believe, and I took my sleep apnea file along so his office could copy it. He sent me to his sleep lab at 1801 Monte Vista, Claremont, CA 91711, phone # [protected], in order to have a sleep tech check my CPAP machine, download the data, and place an order for refill of supplies.
Along about March of 2015 I followed up asking why I had not yet received any supplies nor heard anything and was told that the downloaded data received by Apria was more than 90 days old and I needed to bring my CPAP in for another download. This was done.
Subsequently I received a call from someone named Chanel who identified herself as being with Apria. She requested a copy of Dr. Kroe’s report. This was faxed to her on July 9, 2015, phone #[protected], fax #[protected], and for good measure, I also again faxed the packet to Dr. Sinha’s sleep lab. Toward the end of July or early August when I still had not received the supplies, I called the number Chanel had given me and was unable to complete the call. The number was disconnected or something.
I then called Apria’s Customer Support number [protected] and was connected to a support desk in the Philippines. It was a poor connection and I had great difficulty understanding the representative. She told me Apria needed Dr. Kroe’s report. I told her I had already faxed it to Chanel and to the Sleep Lab in Claremont and because of my great difficulty in understanding her, I asked her to please contact the Sleep Lab with any further questions.
Today I once again called and again it was a poor connection and again I had great difficulty understanding the representative. If I understood her correctly, she said her name was Ia, that her files showed she needed another copy of the downloaded data and a face-to-face re-evaluation by Dr. Sinha and a signed letter to that effect.
Please: I’m 77 years old. Does Apria or MediCare believe there’s some great street value in CPAP masks and filters and I’m going to start selling them on the black market?
I've super-glued my last plastic clip in order to secure the headgear to the mask so I can sleep. Getting replacements shouldn't be this difficult.