Home Depot reviews and complaints 1
View all 2389 complaintsHome Depot - Tile and laminate flooring and installation
Home Depot Order ID: H1842-183061
On 8th April 2021 I paid in full ($16, 689.12) for flooring materials and installation. As of today, June 8th, the materials delivery is incomplete and no installation date has been provided.
Missing materials delivery was re-scheduled several times with various reasons given. Some items arrived and the remaining item was finally scheduled for June 12th, but instead I received a phone call stating they put the material on the wrong truck and it will now be another 7 days until they can dispatch another truck. I am only 1 hour from the store. It shouldn't require 7 days to correct their mistake. I can no longer believe the reasons they give for the delays.
The missing materials consist of 3 boxes of tiles. These are probably not even needed since there is 15% excess materials built in to the job. But they refuse to schedule the installation until the 3 boxes of tile are here.
Home Depot is selling products they do not have or cannot deliver. They are collecting money from customers for installations they cannot or will not complete.
Desired outcome: I would like my flooring project that was paid for in full 9 weeks ago to be completed imediately.
Latest Home Depot Reviews
Long list of incompetent people unwilling to help, Eagan, MN 14 foot steel driveway gate Very disappointed Hot water tank Order #H8964-220828Giving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!