Ashley HomeStore

I’m a disabled female in San Diego, CA. On March 8, 2022 I entered into an agreement with Todd Wanek’s Stoneledge Furniture dba Ashley Homestore at 7770 Miramar Road, San Diego, CA. Todd Wanek is using fraudulent business practices to operate a bait and switch scam. It’s now July 2022 (4 months). I secured payment before Ashley’s end of the contract was upheld through their Synchrony Financing Option. I trusted that I would be given new, good quality furniture and that Ashley would honor the manufacturer’s and extended warranties. Instead, I received a Defective Mattress and Incorrect Pillows twice.

When the mattress was delivered defective, I immediately went into Todd Wanek’s Ashley Homestore, explaining the situation. Instead of honoring my consumer rights to a full refund, I was told I would have to keep the product until such time I was offered a replacement. I have made many requests to cancel my order. I have sent emails and they Ignore my contact. I visited the store and hand-delivered a formal cancellation letter and video recorded giving them the letter and also verbally stating my cancellation on the video recording. Ashley Homestore continues to Ignore my requests. Now, Ashley Homestore keeps calling to get me to schedule a delivery, even though I have provided multiple written and even verbal notices to cancel due to their Breach of Contract. Stoneledge Furniture/Todd Wanek dba as Ashley Homestore is using fraudulent business practices, failing local, state and federal laws in an attempt to victimize me.

I am entitled to a Full Refund under the guidelines of The California Unfair Practices Act +Section 17000 of the California Business & Professions Code and The Magnusom-Moss Warranty Federal Lemon Law. The California Unfair Practices Act Prohibits any unlawful, unfair or fraudulent business act or practice and unfair, deceptive, untrue Practices. A merchant who violates the Unfair Practices Act can be assessed Civil Penalties per violation, as well as an additional penalty if the victim is a Senior Citizen or Disabled. As per this law, I have let the Todd Wanek’s Stoneledge Furniture dba Ashley Homestore in San Diego failed our Agreement and refused to correct the issue. Due to their Bait and Switch Scam, they Breached of Contract. I’ve demanded my Consumer Right to a Full Refund, but I was told I will never get a refund and I must accept a Redelivery. I am being bullied to accept a Re-delivery. They even showed up to my home, unannounced to my home to Badger and Bully Me to accept a replacement and reminded me that they refuse to refund my order.

I have repeatedly told Ashley I want a Full Refund, due to their Bait and Switch Scam and Breach of Contract. I have made multiple contacts with Ashley Homestore and they continue to ignore my Consumer Right for a Full Refund, due to their Breach of Contract. The Contract is Null and Void. based on Breach of Contract and Fraud/Deceit. All you need to do is research the BBB, Google, YELP, Consumer Affairs, Attorney General, FTC, DOJ, Consumer Financial Protection Bureau, and all Governing State and Federal Agencies. There are also many social media sites like Trustpilot, HissyKitty and more, to investigate all complaints just relating to Todd Wanek’s CA Retail Location. He has many more Shell Companies which you can investigate.

Salesman Greg Hulse did a bait and switch and refuse to admit it
We spend 3 hours in their store just because we had to wait so long
for the salesman to help us.
We picked a gray color couch
But the salesman sold us a brown couch
They delivered it late at night instead of the time schedule 2 to 6 pm
My son accepted it not sure of the color with the lighting in the house.
The salesman told us to call the tech department to schedule a pickup
But they refused to because they said that was the couch ordered
It turns out that the salesman did a Bait and switch on us
We picked a gray couch. The model was displayed on the floor but now
they replaced that
model with the model they sold to us
(Brown couch)
Now they refused to fix their mistake.

.

List of dates and contacts after delivery
Every time I called, I have to wait over 30 minutes plus
9/26/19 I called customer service and waited for 45 mins before speaking to someone. I finally got to speak to the manager mr Santez about the issues (he said he will be out for two days but manager Mark or Matthew Smith will call me( neither of them ever called me back to take care of the matter)
9/30/19 I called customer service again and spoke to Miss Dilina (she said she will have the manager get back to me, never did)
10/2/19 call again and spoke to Miss crystal (she said do worry, she will take care of it. She transferred me to Mr. Eric. He said he will talk to the manager and get back to me. He did, said they have to get technician to come and pick up the couch). But they never call me back with the date and time.
10/5/19 I call customer service again and spoke to Angelica to get the date and time of the pickup. But she transferred me to the Miramar store where I purchased the couch and I spoke to my salesmen Mr. Greg Hulse who said they cannot contact the technician from in store that I must contact the customer service again. After spending hours back and forth, Greg give me the number for the technician/ warranty, I spoke to Mr. JR who refused to schedule a technician. He said they can only schedule a tech if the couch is broken not because I got the wrong color. So I call Mr. Greg Hulse again and he said he will talk to his manager and get back to me, he never did.
10/5/19, again I call customer service and spoke to Miss Beverley, who said she will talk to the manager. She said she spoke to manager Mr. Matthew Smith and they will create a credit invoice but will have to send it to headquarter for approval 5 to 7 days.
10/10/19, called again for a follow up but no updated info.

After reading all the complaints and reviews about this company, I realized there are no hope and I m just wasting lots of days/ hours of my time.