Home Depot

I ordered a door to be installed from this particular Home Depot location. The first problem occurred when our doors got delivered to Home Depot's warehouse. Someone backed up into the door in their fork lift and broke it. We got a call informing us of this and that was the first problem. A very rude woman named Jan contacted us. She and her fellow coworkers in the background were laughing about it. For some reason, they found this to be funny. I did not feel the same way. We wanted to speak with a supervisor and one called back. They offered us a very small and unacceptable amount in return for the error. This has been ongoing for months so the exact details are foggy but, it was less than $200. Eventually there was back and forth and we got escalated to a higher up manager named Mario. Mario took over since the previous manager admitted that the refund would have been bigger if I was not a woman. I voiced the concern that I was treated differently due to my gender since, typically, the realm of home improvement is male dominated. Mario worked with us and offered a better refund, around $550, that we accepted. This was not the end of the problem. Workers came to install the door and the very first problem with the install was that I ordered screens for these doors and I was told they did not come with them and they were not sure if they could be put in. I was mad but, I just wanted the doors to install. Installation team took all day to install. By the end of the day the realized they installed the door completely wrong and that they would need to re install it. The reinstall was going to be down by their manager, a man named Eric. We called Mario to discuss this issue and he said he would work on it and look into the screens. Luckily, Eric came shortly thereafter and installed the door correctly. We still had not heard from Mario and Eric informed us they also did not give us the proper weather stripping. We called back in and we eventually reached the woman from Earlier named Jan. We told her that we had no confidence in Home Depot and that we wanted our refund immediately. She proceeded to get very mad and defensive, call me rude and mean, and it got to the point where I hung up to avoid increased escalation. After that, I called back into the store and spoke with the operations manager of the store. A woman named Sam. I told her everything that has been going on and what had immediately happened with Jan. She seemed disturbed by Jan's behavior and would look into that and the screens & weather stripping. Eventually, they were able to locate these screens and weather stripping. The operations manager Sam told us that they would send out Eric once these were at the warehouse. We had to argue unfortunately to get this pro bono. A month later, Eric comes out to install the screens and weatherstripping. Turns out the people who measured for the screen measured wrong and the screens would not fit. They would have to reorder them again and it could take another month. Upset, we tried to make contact with Sam again. We have been told we would get call backs that never happened. I am at the end of my patience and want something to happen to get my problem solved. Home depot has provided the worst customer experience of my life and I am 63 year old woman battling Long granular Lympocytic Leukemia. Which all this stress is not helping. I am hoping you may be of some help. Thank you for listening.