CubeSmart reviews and complaints 1
View all 48 complaintsCubeSmart - the manager, ed.
Hello, my name is Tony Royal and today's date is 1/17/2020. Ed has threatened to limit my storage use to only the office hours or kick me out if I don't leave the hallway doors up everytime I use my storage. He is making up new rules and has been harassing me for over a month now. I am renting storage # E 18, which is located inside of an enclosed building, and has a hallway with two hallway doors. These doors were always closed when I first signed up with CubeSmart last year and would always stay closed. I even closed them everytime I left the storage. My storage (E18) is located next to the hallway door. Whenever I open the hallway door, it blocks my door from opening, so I have no choice, but to close the hallway door, just so that I can open my storage (E18). Ed has been harassing me for over a month now. He has been riding by the storage building (E) that I am currently using, on a golf cart, everytime I visit my storage and questioning me and watching me. He does not do this what other tenants. On Christmas day, last year of 2019, the office was closed, but Ed drove to my unit (E18) within 15 minutes of me getting there despite the fact that CubeSmart was closed on Christmas day and there being other tenants at CubeSmart that day, who were there longer than I was. I feel threatened by Ed and mistreated, unfairly. I asking for help and to speak to someone that can help me, please.
Yesterday, February 1, 2020 at 7:30 P.M. I was harassed by the manager Ed. Ed showed up shortly after I got to my storage. He told me that I had to keep the hallway doors open when I visit my storage. Also, he told me that I would be restricted to office hours for not having the hallway doors up. Today I went to visit my storage and discovered that my gate hours were restricted. I believe that I did not violate any policy, being that I have an inside unit and my unit (E18) was open when Ed came to my storage.
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