CubeSmart review: Price gouging whole lowering rates for others, non communication

I sent this to their information email and the result was another voicemail from my storage location to call. I sent the email to get a written response. I don’t think that is unreasonable. I have today filled out a form to corporate but I believe it will be just more of the same. Meanwhile TikTok TikTok the days are passing when my storage rent will be as much as a mortgage payment for this area.

Email sent (pictures were of their ad for current rates $140/month and my increase to almost $500/month)

I am presently renting a storage facility at CubeSmart location

2680 E Mohawk Lane
Phoenix, AZ 85050

I was looking for an additional unit because I had more storage and looked online where it said for $113/month (today for $140.00/month)
I could have the exact same unit that I have now (except I pay $360/month).

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I texted the managers there to inquire about an additional unit at that time.

They answered I should come in or call and they can discuss it.

I have TBI (Traumatic Brain Injury) so I like to do everything written, because my retention is flawed.

Meanwhile some medical issues came up and the next thing I know I get a statement that my rate is increasing to almost $500/month.

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At this point I feel this is price gouging and I think I want to move out to another storage place. Or perhaps I can just move my present stuff to a $140/month place instead in the same facility and rent another $140/month unit for my additional furniture?

Please address the options for both (move out/move over) and the legal notice required for each, as I would like to resolve this before the rate hike goes into effect on 1 Oct 2024.

I appreciate your time and attention.

v/r
Irma Groot, USAF retired
OIF/OEF Combat veteran

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