CubeSmart

SATURDAY 9/14/19 I discovered hundreds of mouse droppings in the entrance of the room where my storage is kept. Upon opening the unit we discovered hundreds of droppings. It being so late in the evening we agreed for me to come Sunday to move my items to a floor where there supposingly isnt Mice present. On Sunday 9/15/19 we found thousands of mice droppings, my bags torn and ransacked with rat droppings. My Mattress cover had holes and torn from these rodents. My wedding dress box had water damage and chew marks all over the box. A table we stored that belong to my brother in law who passed was loaded with droppings, the chair materials looked pulled and had droppings all over them. The lids on my bins had brown water stains and stuck mouse droppings. My daughters keep sake items were stained with droppings stuck on them. A amplifier with other stereo parts was loaded with mouse droppings all over it. The floors had hundreds of huge rodent droppings. An obvious infestation! I cried along with my children as I was not going to take their keep sake items, clothing and room baskets because they were filled with rat droppings. One of my daughters bikes had a hole on the chair to sit on. I left the mattress with the cover with holes. I left the table and the four chairs that belong to my brother in law. WE have not broke the news to my mother in law that she will no longer have it when she moves back to NY. These items had priceless sentimental value... The workers, especially the manager Samila was extremely apologetic, we all took photos as we removed my items and me in tears. She filed two incident reports. I have called to speak to the district Manager, left him messages, texts, and have called the customer service line twice. I have yet to receive a call from Ravinder Setti. I have escalated it to see if his supervisor returns a call. Lets see! I say stay far away from these heartless crooks! They charge so much for storage and harass you when your late, immediately charge you a lien fee and threaten you constantly with emails of an auction. Now when they are at fault for your storing your items in filthy infested storage facility, that you wont get a phone call for. I would like for them to at least compensate me for all my losses.