Home Depot

My name is Frances G. Roberts and my husband is Mark D. Cain. Mark has been approved and is on your military discount program. The problem is the WIFI in the store does not always work. Now we are told he just needs to enter his phone number [protected] that does not work either. His phone number is on his military discount, but doesn't link the discount.

I have work with Customer service at the store for a good 15 minutes but they could not figure out the problem and gave me a number to call. Today I have called the following numbers with no help at all, just give me another number to call:

[protected]
[protected]
[protected]
[protected]
[protected]
The [protected] sent me to an email address [protected]@sheer id.com.

This is stupid. We both have credit cards with you and spend thousands of dollars a year. What is the problem with your customer service? Please have someone fix this. Do not send me another customer service number to call. I need a person in management who can take care of this problem. You may call me at [protected] or just get this fixed. Sorry to have to go directly to you, but no one else seems to get the problem fixed. I have spent way too much time on this.

Frances Roberts

At the beginning I ordered interior doors with Andrea and Bernadette Pair in person, in Westminster, Colorado last Feb. 19, 2017. I m hearing impaired, I showed Tom what I want thru a book of doors. Sometimes he talked to me I told him to write it down please. I can't read his lips. When the order arrived for a month, I stopped by to see if the doors are specific I want. I was bummed I told Andrea that the doors were not exactly I want, wrong order. So Andrea and her boss Sue who took care of the issue, it was put off again. I told them about promo code, they said don't worry. When the door arrive, the promo code will start. I have not received the statement till April 2017 but I want to make sure if the doors arrive or not. till May 2017. They added more amounts again, I think the contractor picked up some materials that costs me more for 876.60 dollars. The total billing was 3, 550.00 from the started. The contractor came in with doors/supplies to installed in June, but he had accidently drilled my trifold door wrong one, he covered the white holes. It looks terrible, I called Michelle Griffin, customer order specialist about the trifold door. She said sorry about that and will give me 200 dollars off for Trifold doors. I checked the statement again, they didn't. I want someone to review my statements please, and Id like to have the promo code till I almost pay off 1, 400 something in Feb 2019 I thought they changed the date and month for promo code till November 2019. All the sudden, what happened? Will you help me to fix or review the statement or send it to someone who will review all the statements and why the contractor charged me more and more?

I called different clients thru Home Depot Customer Service thousand times since Feb 2019, they didn't even help or figure it out as usual I was disputed about the promo code to delay and what happened to 200 dollars off for the trifold door Michelle mentioned. Now she is not working there anymore, Melissa took over her place. I called her several times and left her my message. I am so frustrated. Can we discuss thru the phone about this situation?