Petco

On March 20, 2023, I visited the Vetco clinic located at Sugar Hollow Road in Danbury to have my dog's heartworm testing performed. We had our appointment; with Dr Aubree Zubovic, license number 004546. That afternoon, I placed an order for their medication thru Chewy and believed we were all done and good for the next year. I realized I had only ordered one instead of the full year's supply for Zoey but figured I could just order it when I needed it. I received the ordered medication without incident. On Saturday July 21st I ordered the next 6 months box of my German Shepherd Zoeys medication and after several attempts at outreach by Chewy to get the medication approval from you, they were told it was now denied as incorrect weight. At that time I immediately called Vetco customer service and asked to speak with someone. I had the records sent to me and low and behold the vet we saw at the clinic in March wrote the correct weight for my dog but prescribed the product for 26-50lbs, clearly the wrong one. After speaking with 3 supervisors over the course of the week I was told that all I had to do was attend the clinic we had an appointment at in Brookfield on July 29th (today) and the vet would correct the prescription. That was NOT the case. I was told that as the prescription was more than 30 days old that my only option was to retest the dog to get a corrected prescription, even though this was a clear mistake made on the VETS part. I as a consumer was basically bullied into paying for the test again. When the vet at the clinic today heard what the issue was, she told the woman who was checking us in, the SAME tech who told me my dogs were not up to date on any shots including their rabies shots, that I was not to be charged for the retest. The tech proceeded to state she was not able to do that and the best that could be done was a discount. This is when the 2nd tech working came over, took the tablet and READ my dogs account telling her that BOTH my dogs were up to date on all shots, that the shots they were there for today were needed back in FEB and were NOT performed as planned in March because they were not added. As I NEVER automatically get my records, I had no idea of the prescription error OR the lack of booster until this week when I asked for the records to be sent to me. I at this point am now enraged and making a scene as the people YOU employ at these clinics are more concerned with getting payment regardless of the situation. I can tell you 3 people walked out with me and refused to get services there today. I was forced to retest my dog, now taking her off the schedule that the other dog is on, leaving me to pay for a test that was NOT needed until March 2024 all because your TECH refused to find a way to make it right. This was an error on YOUR part, not mine as a consumer, yet the only way to ensure my pet is protected against heartworm was to pay for another test. I will NEVER be returning to your stores, clinics, groomers - NOTHING! I am DISGUSTED with how this played out - Vetco supervisors advise one thing and that was nowhere near what played out. What a waste. You claim to care about PETS - yet all you and your VETCO tech did today was force me into paying for a service I didn't need nor should have had to pay for to obtain medication that was already approved for a year. Criminals! The ONLY saving grace today was the ONE tech who took the time to READ my account, and the poor VET who wanted to override the charges. The beast tech who was checking everyone in should be fired. I should have NEVER had to pay for another 4DX blood test and at this point would appreciate having my entire visit refunded from today especially since this is the result of the clinic I was scheduled at right down the road from my home, leaving me to have to travel across time canceled the appointment at 130 after confirming 3 times earlier in that same day. I modified my work schedule for that appointment on Monday, made originally on JUNE 5th - nothing but headaches dealing with Vetco. This was the final straw, outside of continuous last-minute cancellations, 3 total per my records, not worth the stress I will just pay my VET at least they are honest, competent and don't cancel last minute.