PetSmart reviews and complaints 1
View all 641 complaintsPetSmart - Grooming
I have been bringing my dog to the groomers at the Petsmart Plainville location for a few years now. When I dropped my dog off, it was understood that she is an aggressive dog. After I told the groomer that, she said she understood, after reading about the aggressions in past sessions. However, the groomer called me approx. 30 minutes later telling me that my dogs grooming session was being cancelled because my dog was aggressive. When I went to retrieve my dog it was suggested I give my dog a calming gummy should I want to reschedule. The groomer that was assigned to my dog told the other groomer that was there to retrieve my dog because my dog liked her better. Prior to my leaving, it was suggested I reschedule with the grooming manager. The reason I switched groomers is because the prior groomer "Dina" is no longer with the Plainville, CT Petsmart. I want Dina back.
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