Sears reviews and complaints 1
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Sears - refund
We are owed a refund of $1, 220.77 for a returned appliance and canot get the refund check mailed to the correct address.
We have filed several complaints with Sears solutions and Sears online complaints as directed by the store.
They continue to refer us back to the store and say nothing can be done without a Sears Solutions Ticket from the store.
The store says they can do nothing and refer us back to Sears Solutions saying that they are just a depot and they don't handle refunds etc.
Sears have sent the original receipt and the first refund check to the delivery address of our rental apartment.
US mail has confirmed they returned as we do not live in this unit. We have tried many many times with Sears Solutions and the store to get the refund check sent to our home address.
Again each party says they cannot change the incorrect address and they have just this morning called to confirm, once again that a new check has gone to our tenant and not to us.
The US mail is aware but says they cannot deliver the check to the tenant as they are aware it is a wrong address.
We cannot break out of this red tape madhouse for what is a very simple solution. Correct the mailing address and mail us a check.
Can you please help?
The complaint has been investigated and resolved to the customer's satisfaction.
I'm sorry that the return of your appliance has turned into such a difficult issue. My name is James and I’m part of the Sears Cares Escalations team. We would like to have one of our dedicated case managers contact you in order to ensure proper resolution to your issue and an end to your frustration. At your convenience, please contact my office via email at smsupport@searshc.com. In the email, please provide a contact phone number and the phone number the appliance was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name (desjef10) for reference to your issue, and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
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In December our washing machine went out. We have purchased all our appliances from Sears in the past.
Sears charges $75.00 for delivery but that is refunded with a $75.00 sears card. We want to buy American products and was told that whirpool was american made. Much to our surprize when we received the washing machine it has anID that says made in Mexico. Two weeks after we purchased the washer our dryer went out so we had to buy a dryer. We bought a dryer at Sears with a $75.00 delivery fee but again was told that it would be refunded with a $75.00 Sears card. Sears declined the secound delevery rebate because the dryer went to the same address as the washer. This is a crime, we have been scamed by Sears and will never never shop their again.
i purchased tool set online on 12/26/09 and waited 5 days.
no information on my order was available in those days.
so i called customer service and cancelled my order 0n 12/31/09.
today is 02/15/10.
they said still processing my cancellation.
i had to pay $120 to my cedit card to avoid further problem.
i have been sending e-mail to customer service 5 times.
responds are always "sorry, give us 5-7 days to solve this problem"
i strongly suggest that DO NOT SHOP @ SEARS ONLINE.
i like to know if it is worth any legal action aginst these type problem.
please anybody suggest.
I put a 55 inch Samsung LCD televion on layaway on February 26 with a scheduled pick up date of March 25th. I made an initial payment of $700 and a second payment of $700. I was to pay the balance on the 25th of March and pick up my television. I received a telephone call on Saturday stating that the system kicked my tv out and cancelled the contract for some reason. The salesman, Jason Webber wanted to know if I had called and requested that it be cancelled. He said he would get it fixed and get back to me. I did not hear from him anymore so stopped by the store today, which is 2 days later. They told me that Jason quit to move to Arizona but the manager was aware of my account. The manager came out to tell me that the television was no longer available and that is why the layaway was cancelled. I said ok, then give me back my money and I would go purchase it from Best Buy. He said I would get a check in the mail in about 10 business days. I told him that it didn't take 10 days to pull the $1400 out of my account and that was unacceptable. He gave me the number to customer relations in which I spoke with the manager Kirstin in Texas [protected]. Kirstin said it is actually 6-8 weeks before I would receive my refund because they would have to send me a check. That is even worst. I asked who I could complain to further because I needed my refund immediately. She told me I could write to corporate in Iowa but there is nothing that anyone could do to help me because it is their policy. I need assistance with getting a refund for the money that I gave Sears in good faith to provide and product. Why should I suffer or have to wait because they could not provide the product that I requested.
they are not sure when they can refund my money back im not getting any ansewers.