CVS

On December 30, 2021 I went into to cvs to pick up my supply of medications of which i'm on auto refill, not realizing that they had given me the small tube of the Mometasone cream which I use for a eash that I have, prescribed by my doctor. I always get the large tube which is better for me and that my doctor ordered. This always seems to be the way that this cvs do with people of color. This is not the first time that i've called their attention to the size of the cream that i've been given, and that my doctor ordered. So on today 1/3/2022 I went back to the store with my reciept and the cream still in the same bag and the reciept stapled to it as I was given and they refused to exchange the small tubes for the larger one that I should have gotten in the first place, and they refused to refund my $20.00 co-pay. The boxes had never been open or the seals broken. I'm a very, very good customer and always shop at cvs for a lot of items and so do my family members, but I don't appericate the way that i've been treated in this matter by CVS and your employee Carlos (store#2572) Thank You Ms. J. Moore

The pharmacist at store #2572 took my prescriptions, and asked if I was waiting. I said yes, and was told it would be about an hour (it was 5:30 pm currently). I sat down in the chairs provided for waiting, and next thing I know, the techs are closing the gating that blocks off the pharmacy counter from the rest of the store (it is now 6 pm). When I got up and asked as to the status of my prescription, they said "sorry, but the pharmacy closes at 6 today" and that it was now too late for them to give me the prescription. The store manager called another, 24-hour, store for me, but since the original store had already filled the prescription, they couldn't help me. This is ridiculous. I was sitting less than 10 feet from the counter for the entire time; on top of that, the staff gave patently false information to me when I dropped off the prescription.