CVS reviews and complaints 1
View all 3333 complaintsCVS - inappropriate customer treatement
To Whom it may concern (if there is anyone at CVS that is concerned):
Below are the details of the exceptionally poor treatment that I received from one of the managers of your store located at 526 Meriden Rd, Waterbury, Connectciut
Please be advised that I will be posting this and the below message on every internet bulletin board that I can find, emailing it to everyone on my 3 email addresses, and advising relatives, friends, and business associates; asking them to boycott CVS. You people should not be in business.
Early Saturday afternoon (1/2/10) I visited my local CVS store at
526 MERIDEN ROAD
WATERBURY, CT 06705
Phone: [protected]
The purpose was to purchase 2 ipod gift cards. I located the gift card rack and chose the colors that I wanted. On my way to the check-out registers, I happened to walk up an isle that had men’s leather jackets. I’m probably close to needing a new jacket, so I decided to spend a few minutes trying on (for size) the few that they had left. As it goes, the XL seemed too big, and the L just a little small. Since I had other errands to finish and was running short on time I asked the manager what the return policy would be for the leather jacket thinking that I would buy it, and have more time after returning home for trying the jacket. He didn’t seem to have and exact answer, but told me that I “couldn’t bring it back in 2 weeks and expect to get my money back”. With that I asked him “would that even include if the tags were still on the jacket and I didn’t wear it?” He said “yes”, then after a few seconds of staring at me, this stinker added “You must know if you want it! If you don’t want it just put it back on the shelf.” I replied “ok, that’s exactly what I’ll do” which was a mistake because I should have thrown the jacket at him and told him to do it himself. After putting the jacket back on the shelf, I then said in a voice that was loud enough for him to hear (2 isles away) “and I’ll put the gift cards back too”!
Now that I’m home, I’ve had the chance to read the return policy at the website for returning non-prescription items. It reads as follows: “Our hassle-free return policy allows you to return products to any CVS/pharmacy store or by mail within 30 days of receipt, subject to a few exceptions.” That statement means two things; this store manager is not following company policy AND he is lying to customers !
How do you like CVS? They must have quite a following to be able to treat customers like this and manage to stay in business. I have a very small business and would not expect to have so much as one customer if I treated them in the manner I was treated at this Waterbury, Connecticut store. I later bought the gift cards at a Rite-Aid Pharmacy, and I’ll not only do without the jacket, but I’ll also do without ANYTHING from CVS. They made an important statement to me today………..we don’t want your business. And so it shall be because they’ll never see me again.
The complaint has been investigated and resolved to the customer’s satisfaction.
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I have to agree with the gentlemen complaining-I had a disturbing incident at the CVS in Newingon, Main Street. My sister returned to CT after 8 years away in Utah and has no insurance. We had her doctor from Utah order her meds through CVS until she is seen by another physician in CT-the meds were generic and 5 times the cost paid in Utah-I am her sister and went in to ask what in the world was going on here? I was told that CVS sets the price-I guess because we live in CT we have to pay way more? This is not buying a luxury item, it is a necessity and private pay. I asked the Pharmacist if she felt something was wrong and she just replied CVS sets the prices- I will pursue this problem straight to the government if I have to-I have worked in the Medical Field for over 30 years and have never seen such blatant greed.
First of all... The leather jacket you couldn't decide upon was $19.99 and a seasonal item... REALLY? $19.99 for a leather (piece of [censor]) jacket and you had to wear it for a while before deciding? What's wrong with you?
To Buffy 10... You are a prime example of how horrible CVS employees are to customers. I was a CVS customer for over 10 years until recently my partner & I were victims of a hate crime initiate by the manager of our local CVS. The only reason we filled our prescriptions at CVS was the location was right beside our home. Over the past 10 years we have had repeated, negative comments and attitudes directed at us. Our local KC CVS has had at least 10 pharmacists, only 1 of them have been somewhat kind to us ~ that took over 1 year to gain his kindness. The pharmacists repeatedly mess up our medications and repeatedly neglect to order prescription (on auto fill) that we need monthly. When we call for help the pharmacists & pharmacist assistants are rude and are ALWAYS too busy to help. If they are out of our medications (the ones we order each month, same time), they refuse to call around to find the medication at other pharmacies.
The store manager has made direct hate comments against us, calling us '[censor]' and 'queers'. The same manager has gone out of his way to harass us and attack us. I will file a formal complaint online soon, after we file our law suite against the manager, assistant manager and CVS Caremark Corporation.
Over the past 10 years my partner has filled over $1.4 Million dollars (retail costs) of prescriptions via this CVS pharmacy. I have filled around $800K with my prescriptions. Additionally we spend about $300-$400 per month on miscellaneous items at this CVS store. I promise you that I will not ever spend 1 penny of our money at CVS again. Additionally, I believe others need to know of CVS's negative anti-gay sentiment. I plan to communicate our horror story on every potential Internet site/blog possible. Gay & Lesbian (GBLT) spend a LOT of money on medications... I would love to see all GLBT persons transition their prescriptions to other pharmacies that are kind to GLBT customers & support our iniatives. I plan to do my part to make this happen!
Are customers important? If you work retail and think that your customers don't deserve the best service possible, then you need to quit. You represent CVS, but you should be kind and helpful to customers just because it is the right thing to do. Sam Walton always said "Rule #1 - Our customers are always right, and when in doubt, refer back to rule #1!"
Customers are your business, they generate your revenue. You have lost our prescriptions, our other purchases, and ALL of our business (Revenue). In my opinion, CVS represents the worst customer care associates in business today. It is my hope that any CVS customer who is mistreated or discriminated against will take their business elsewhere.
The best way to impact organizations like CVS Caremark is to QUIT doing business with them. If you are gay/lesbian (GLBT) and still doing business with CVS, I encourage you to take your business elsewhere.
CVS touts Corporate Diversity training, and brags about hiring GLBT employees, but at the end of the day some CVS associates have no problem neglecting and hating customers. We have to stop the hate.
Buffy 10... some people require more attention than others! Some customers have problems walking, reading, or just finding items in your CVS. It is indeed your job to help each customers to the fullest extent of your capability! Would it hurt you to walk an elderly lady through your store and assist them with their shopping? For you, I assume that would be beneath you. You are the example of horrible world of 'retail' we live in today.
IMO, CVS is the [censor] of the retail pharmacy earth. Why? Well, from what I've seen many CVS associates are underpaid, under trained in customer care, lacking in diversity training, and finally lack the motivation to find their job at CVS to be rewarding.
We all want kindness... just remember, if you seek kindness you must first start by helping others and being kind to others!
Your prob one of those customers who expect CVS employee's to wait on you for EVERYTHING! WRONG! I've worked for CVS 16 years and dealt with nasty people like you. Do you get pissed off everytime you go to Walmart or a grocery store and say, Well you lost my business. NO you don't! So why take it out on CVS.
People like you I HATE! There is nothing wrong with CVS.