Popeyes

On Sunday morning 5/9/2021, I contacted Popeyes in Windsor, CT via through a telephone call and spoke with the Manager Harry regarding a $50.00 order my brother and I placed from his store. I explained to Harry that we spend a lot of money there and we had so much food we walked out with such a big bag. Before leaving the store, we asked all of the employees if everything was in there because it was hard to tell because we had a lot of products in the bag. We took the bag home and ate in for dinner a few hours later and noticed our order was short. My brother was very upset because we spent a lot of money here and this was his first time visiting the store and this is what they do to him.

So, I contacted Harry and explained we had one fish sand which short and a spicy chicken sand which. He said no problem just come to the store and tell them your order was short and mention his name to get the sandwhiches and a free mashed potato because I had to travel 25 minutes to get to the store because I didn't live in the area. He said it was no problem so this afternoon on 5/9/2021 I walked into Popeyes and explained I spoke with Harry and my order was short and Harry said to replace the products I didn't received and I paid for.

The gentlemen at the front desk said he didn't know what I was talking about and I asked for Harry and Harry wasn't there so he pulled over a women who was wearing a gold shirt and looked like a manager. I explained I talked to Harry and I was missing two products from a large order I placed and she runs in the back of the store talks to someone and says she isn't going to do that. I told her I talked to Harry and it was two missing products from my order and she starts to literally yell at me and scream that she isn't going to give me $50.00 worth of free food. I had to defend myself and tell her it was only two products from a huge order and she said this will be the only time she will do this and she will never do this again. She starts to yell to someone to make the sandwhiches and you can see she is in like an attack mode. I had placed another order and it's like she didn't even want to take my order but she did and she literally starts throwing my food into a container and the tongs she was using goes flying on the floor because of her aggressiveness. I felt like I was under attack and for no reason. I wanted the food we paid for and she didn't want to give me my food. Then I paid for a drink and she didn't even want to give me my cup I paid for. She told me I was all set and I had to ask for my drink cup and the money was clearly right in from of her. She didn't even cash me out she just left the money on the counter and walked away.

I am so blown away by this employees conduct, unprofessionalism, and verbal assults this employee needs to be fired. I was in fear of my life and felt like she was going to throw my food at me when it was the food I paid for. I will never go back to this branch again and all of the employees there have such bad attitudes something needs to be done about this. I am very upset that this employee treated me this was and I wasn't even going to tell her about the potatoes Harry said I could have for an inconvenience because she was verbally attacking me. She was shouting at me that she isn't going to give me free food when it was food I paid for. I am so shaken up I can't believe how I was mistreated and like I said this employee needs to be fired. She is very rude and it's not right she threatens me for her mistake absolutely wrong.

This employee needs to be investigated for her bad behavior I'm sure if she is assaulting me she is doing it to other customers as well. She belittled me in front of customers and caused a big scene for nothing. She was in the wrong and I was so embarrassed by her behavior and I felt so threatened by her I will never go to this store ever again. Something needs to be done about the employees behaviors and they way they verbally assault the customers. I am so upset and I tried to call back and see when Harry is back at work and they wanted to know what I wanted. It isn't there business. Everybody is very rude there and they make you feel very uncomfortable. I don't need to be attacked when I'm at a store spending money.

and the hisspanic older woman who lookedat the store and we walked out of there with a big bag of food. We took the food home early in the through telephone and spoke to the Managerregarding an order my brother and I placed previou