Light In The Box reviews and complaints 1
View all 881 complaintsLight In The Box - wedding dress
I order my dress with expedited shipping of 3-4 days, almost 1 month before my wedding. I actually received my dress 2 weeks later and it didn't even fit. Now I have 7 days to go find another dress because this one took so long to come in. I tried calling the customer service number and it said it is currently out of service. I tried sending an email to the [protected]@lightinthebox.com email add they give and the web page is "down" for 4 days now... I need to return this dress and I cant get a hold of anyone. I am extremely upset because now I have to stress out looking for another dress, if I would have known it wasn't going to fit me in the 3-4 days that my dress was supposed to be here I would have gone dress shopping sooner. They take your money but when you try to reach out to them you are no longer important. Extremely upsetting telma martinez order number: [protected]
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