Office Depot

On April 18th my 18 year old son took his own life. As we dealt with this devastating situation we had many things to do in preparation for his funeral/memorial service. One of these things was to have his memorial picture slide show placed on a zip/flash drive. Since we didn't have one we headed to the DELAND, FL Store to purchase one and have the print shop place it on the flash/Zip drive for us. Having been a resident of DeLand for many years we used this store on many occasions to have menus printed many times for our downtown DeLand restaurant. I would email the current version of the menu to the staff at this store in DeLand and they would in turn print our menus for me to pick up. This happened many times over the course of many years and I was NEVER charged a fee for them to open their email and download the menu to be printed. Fast forward to our visit to this DeLand store for our sons memorial slide show video. I found a flash/Zip drive and took it to the person at the print shop counter. Asked her if I could email the video to her so she could download it for me on the drive. She told me that it was against store policy for her to use her email for that purpose. I was confused as I had done it many times before with my menus. Perhaps the policy had changed or perhaps the other person was truly helping me out with my menu printing? Anyway, I asked her if she could attach my iPhone to her computer to download the video. She again told me that if was against store policy to do just that but she did it anyway. This was a nice gesture and the only good thing that happened during our visit. At no point did she tell me there was going to be a charge fo the service to do so. It literally took her less than 60 seconds to attach my phone and download the video to my newly purchases zip/flash drive. Now I tried to check out and pay for the drive. It took over 15 minutes for the staff/manager to figure out what SKU code they needed to use to charge me for this 60 second service. Much to my surprise and horror they told me the charge for this was going to be $40. I was already in a state of shock from dealing with the death of my son and was forced to pay what I feel was an exorbitant amount for less than 60 seconds of help. I realize that some charge may have been warranted but $40? I am seeking a refund of this amount. I have reached out to corporate Office Depot/ Office Max and they put me in touch with the manager of the DeLand store, Mr. Sheldon Greenstein. While he expressed his sympathy for the tragic loss of my son he to date has refused to refund me my $40 which based on my situation (and the employees knew what I was dealing with at the time) I feel as though should come back to me with a huge apology. I realize that company polices are in place for good reasons but please give the store manager the ability to waiver from policy when the situation warrants it.