Petco

I have been shopped at the fort myers, fl store three times in the past month and a half. The last two visits I had no issues. This last visit, on a Sunday, about two weeks ago my boyfriend and I browsed through the entire store, found what we were looking for and went to the checkout line, he went to look at pets for adoption. One of your employees suddenly appeared with a box of masks, telling me your policy is to that customers are required to wear masks. So your store policy ignores medical exemptions? It must be so because when I explained that I don't wear masks for health reasons she argued that "we wear them for health reasons." Then she asked if I would put a mask on holding the box out to me. I'm going to explain to you how hypocritical it is when your store policy claims to follow CDC guidelines and your self righteous employee took it upon herself to decide which of those guidelines to follow and which to impose upon me. The CDC guidelines, which are recommendations only, (because you people don't seem to get this), are maintaining a distance of six feet, wear a mask if you cannot maintain distance, and wash your hands. My complaint is that your employee, clearly felt it was acceptable to willingly violate one CDC guideline to enforce another. This is nonsensical. She claimed "we wear masks for health reasons." If she was so concerned for her health in the presence of an unmasked person then why did she proceed to get closer? I know you can't provide a logical answer, as I'm sure she can't either. She continued talking to me, although I couldn't understand what she was saying because masks muffle your voice. She made a motion for us to follow her to the register, my boyfriend had joined me at this time. She stormed her way to the register, did not ask either of us for the number associated with our accounts, and I am aware that we could have entered it on our own accord, I know that any other time I've shopped at Petco the cashier asks. Her body language was angry, her arms were crossed, and she wasn't paying attention as there was a problem with the card reader, and we had to let her know this. Once the transaction was complete she told me in the future curbside pickup was available. Bottom line: I have been to Petco numerous times in numerous locations since the beginning of covid, I have never worn a mask before. I have never experienced the harassment I received in your store at the hands of this employee, at any other store I've ever shopped in. Ever. You have a bully in your employ and bullying is not acceptable at any age for any reason. Her actions were unjustifiable, covid or not. She could have left us alone and waited for us to have gone to the cash register where she was safe behind the plexiglass partition, instead she chose to be antagonistic. Then basically said without a mask I shouldn't be in the store. She had such an issue with people not wearing masks that it affected her ability to properly perform her job. You are lucky my boyfriend had made the purchase because I would have left your store without the product. If I am not allowed IN your store for whatever reasons I choose without harassment then I will not shop AT your store. You have lost at least two customers.