Pollo Tropical

4/20/2022 4:50:03 PM

I picked up a family mean tonight which included a whole chicken. It was so dried out that we could hardly eat it. It must have been cooled hours before I got it. My meal was $17.56 and could not it it.

I feel that i should be compensated for the expense of a meal that could not be eaten.

The girl at the window was very rude and talking to someone else while I was talking with her.

Very disappointed with my experience at this restaurant

I visit the Pollo Tropical in Ft Myers on 12611 S Cleveland Ave 4 times per week. The last time was yesterday November 17th, 2020 at 8:30 pm. For the past month, this location runs out of half the items on the menu including yesterday. They served me a tropichop Churrasco that was dried out and a portion for an infant. I asked them what happened and they said it would take 15 to 20 minutes to make more because they ran out. Obviously they gave me the leftover scraps. I requested a refund and went elsewhere.

This is unacceptable customer service. For over a month the manager tells me they use to toss out so much food that they had to order fewer quantities but honestly, this is no way to run a business.
It's so disappointing because they were my favorite late-night stop for dinner. They are no longer. I hope things change at this location because people will find somewhere else to eat.