Pollo Tropical

This is the 4th order I have place via Uber Eats delivery that has been wrong. Not only do I pay a lot more for the order but I am unable to contact anyone in the restaurant to correct it. I am attaching my most recent order dated 1/12/24 order no 957162 in which instead of getting the pork meal with rice and beans which I paid $11.61 I received a regular 1/4 grilled chicken meal which costs $7.49. My husband and I are retirees and I am disabled making it difficult for us to pick up food. This is not only unacceptable but frustrating that we are paying so much more to have the connivence due to our limitations but then get the wrong items. My husband does not eat chicken so he was unable to eat the food.

I ordered my food ahead of time to go and pick it up myself for my family. i ordered 2 chicken combos and 1 bbq spare ribs, as well as a cuatro leches and a flan. the bill was heft but hey its Saturday. guess what? it took me 20 minutes to get the food because i couldnt get the woman behind the counter to listen. they had people complaining about getting their orders wrong. i finally got my order hop in my car and guess what's missing - dessert and also the chicken i ordered was dark meat and instead i got white meat. do these people ever get their orders right? are these people properly train to read and listen? we shouldnt have to stand there in a crowded waiting corner and making sure we got our orders accordingly. the food is expensive enough and they don't even get the orders right. this is not the first time. last time they forgot the extra yuca and maduros. its a a pain getting back in the car to go fight with them. Please make sure you re-traing these people. i'm not going back for sure and I've had enough!