CubeSmart reviews and complaints 1
View all 48 complaintsCubeSmart - rental fee
I received a telephone call from the Cubesmart Store Manager on Sunday, June 9th requesting a manual monthly payment claiming that my bank had denied the automatic payment I told him to wait until Monday (the next day)to make sure the Payment had not gone through. He refused but wanted to verify the last 4 digits of the card I used. I told him that I wanted to check with the bank and he said he had just processed the payment manually and it was approved I said I did not want to be charged twice and he GUARANTEED me that I wouldn't. When I checked with my bank they said they never denied the payment and I was charged twice.
My options: pay $25 to put a stop payment - wait 2 to 3 days for a refund - file a dispute and have my debit card cancelled and wait for a new one.
BE careful of under trained, o·ver·zeal·ous managers at Cubesmart.
Regardless of your computer systems, your customers should always come first.
Latest CubeSmart Reviews
Bait and switch.... Price gouging whole lowering rates for others, non communication Rat infestation Getting hurt at a facility Lithia Springs, GA ManagerGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!