EOS Fitness reviews and complaints 1
View all 159 complaintsEOS Fitness - A staff member in Citrus Ranch,FL
I visited the EOS gym located at Citrus Ranch to use their E-Volt scale for measuring my weight. Normally, I go to the Ehrlich location and have recorded my measurements there about 10 or 11 times. However, the scale at Ehrlich location was not functioning properly; it was showing my weight as 10 pounds higher due to calibration issues. To get an estimate of my weight gain during my vacation, I decided to use the scale at the new location near my home. While I was in the back accessing the E-Volt, a staff member (Chaji McKee)
approached me and asked if I had an appointment. I was taken aback since I had never needed an appointment before, but the staff member insisted that it was necessary. After some discussion, he realized that I was a black member and informed me that I could only have an appointment once a month. He scheduled me for August 8th, which was over a month away, but it coincided with another appointment I had with my trainer at a different location on Thursdays. I explained this to him, but he didn't seem accommodating. I felt his behavior was unfriendly and didn't appreciate how he handled the situation.
During my workout at the gym, I noticed that nobody even approached the E-Volt scale. It seemed strange to me that the staff member couldn't accommodate my request to use the scale right away, especially since there was no one else waiting to use it. I couldn't understand why I had to wait for 35 days before being allowed to measure my weight again. It felt frustrating and unnecessary, considering the circumstances.
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