TGI Fridays reviews and complaints 1
View all 241 complaintsTGI Fridays - credit card fraud
So I received a phonecall due to a charge on my american express credit card of 454.00 from a fraud transaction at a girls clothing shop called anthropologie at south beach. My only recent transactions where at tgi fridays twice. So I went over to fridays to see if the manager "Tong" could help me find out the employee who did this as it is highly illegal. Instead of offering to check the cameras or receipts from the date I went there as shown on my bank statement as well as the time. He remained nonchalant and said he can't check any cameras as it "violates the privacy of the servers there" it was extremely RUDE AND UNPROFESSIONAL from a MANAGER to respond with this type of attitude even stating that the waiter can even take the credit card into the bathroom and he wouldn't know. This is ILLEGAL and horrible service he literally did not care to try to help and acted like it happens all the time. I go alot to this restaurant since I get promotions in the mail. Never again will I return. As TONG the manager is not concerned with credit card fraud ordeals in this restaurant.
The complaint has been investigated and resolved to the customer’s satisfaction.
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