Home Depot

I bought a kitchen Appliance Package from Home Depot. When the refrigerator was delivered, we discovered it was too big for the space. We bought another at Home Depot and arranged to have the first one picked up and returned to Home Depot.
Home Depot sent out a man with a truck who dragged the fridge across our new floors by its handles, damaging them. He got it to the front door, my husband asked if he has no one to help, he said no. My husband asked if he has a dolly and he said it's on the truck. he asked if my husband was not satisfied with him taking it, my husband answered no. We reported it to Home Depot, told them one man could not manoeuvre this big refrigerator on his own.
Home Depot took another two weeks to arrange for a pick up and sent the same man, on his own. I was on my own as my husband had a business meeting.
The man dragged the fridge through our front door, turning it sideways, with the other door banging on the inside of the frame. He lifted it by one door on the outside, zig-zagged it back and forth and over the step and on to the outside. A piece also fell off the bottom of the fridge. He put it on a dolly he had brought.
I told him a piece had fallen off and asked if he had any paperwork for me to sign - as the truck was a plain white truck, he had shown no identification, and I had no proof.
He mumbled something about a paper and wheeled the fridge off to this truck. I waited for him to come back and pick up the piece of the fridge, and to sign something, when I saw the truck driving up the road.
I called Home Depot eventually, Chris (who had arranged the pick up) told me the fridge had arrived and it was fine.
My husband and I went in shortly afterwards and filled in Insurance papers for our front door and frame that was damaged.
We submitted our claim with two quotes and photographs showing the damaged front door, as well as pictures I took while our door was being damaged during pickup.
Estes called to settle with us, and sent us a form which we signed and accepted - they said a check would be in the mail.
No check ever arrived so two weeks later we called and they told us they had realized from pictures the guy was not a Home Depot employee and said it was in the wrong department.
Since then we have dealt with different people at Home Depot, Estes, Sedgwick, and now T Force Logistics.
We have been without a front door for more than two months of the home where the delivery was made. It was renovated to be an Airbnb - due to no front door, we have lost two months income.
We still have had no resolution and no one is bothered, it is our problem only.
Home Depot should never had sent the same person back to our home on his own, after we sent him away for the very reason that it was obvious he could not do the pickup on his own.
I expect Home Depot to step up and take some responsibility and do something to immediately resolve this issue without further delay.