American Freight

This is long, but you'll be the JUDGE - I've dealt with them before some years ago, brought some living room furniture and all went okay, so when I needed a recliner, decided to check with them again, on the floor was a Simmons recliner I decided on, the salesperson was nice guy, he stated it would probably take about week or 2 for shipment. I went ahead and paid in full, part cash & used credit card for reminder.
The manager decided to put the purchase on a lay-away statement as to not confuse the computer system category or some sort he stated. I had no problem, I was paying for my recliner and I had all my receipts and the chair would be here at the most 2 weeks. Week 2 – I call about the recliner shipment, they then tell me it would probably be an additional 2 -3 weeks. At that point I decided to start looking elsewhere for a recliner, because I felt like these guys are full of it, I mean things are shipped all the time different places, it shouldn’t take a month or more to get a recliner you say you have at another location/warehouse.

I decide to e-mail the company stating my problem with the wait time and just what all have gone down so far. I get a call from someone that works out there and he tell me that particular chair isn’t sold in Tallahassee, how did I order it, anyways I tell him it was on the store floor and a salesperson did assist me with the purchase, he stated he saw in the computer the order, and it will be a bit longer and they will call me as soon as it gets in, in fairness I will say the guy on the phone did offer me to pick something else or an upgrade, but at that point I’d had enough, I decided then to just cancel the order and get my refund back. Right, sounds easy enough, I’ve paid in full and haven’t received the recliner; it shouldn’t be a problem, WRONG.

Within a few days, I went by to cancel order with receipts and the guy at counter said it would take 30 days from the date of purchase, because it was a lay-away, I said no this was all purchased paid in full the day I came in, no layaway was done, he continued to state that the receipt statement was printed on a layaway form for part of the purchase. I stated to him the guy only did it that way as to keep your computer system straight was what he said. Anyways, I said okay I’ll be back in a week since then it would be 4 weeks/month since purchase and still no chair.
I return February 13, 2012, for my refund. The guy informed me that he can refund the credit card portion back to my card, but the cash would be sent from the company (check), takes about 5 -7 days, they’ll call me when it comes to pick up, I asked can’t you’ll just have the company send it out to my home address to save me another trip out here. He then said when the check comes in the store they will call me and I can then tell them the address to forward to me.

So now today February 24, 2012, I just called asking where my refund check is, he said the check was not there and it should be in the next batch within the next week or so. I think I’ve been very patient with their unprofessional business practices. Today, I’m going to call the better business bureau and file a complaint with the FL Attorney General’s office which regulates consumer protection. Thanks for allowing me to vent! Please excuse any misspelling or grammar, I’m upset and just wanted to get my story out there.

To Amy, I have worked in retail and have taught business for 15 years, when you made the statement, "i know exactly what type of customer you are. ive dealt with thousands of you throughout my career and know that you will search for any possible way to badmouth a company to try and get something for free, " it tell's me what type of sales person you are. I have had problems with the managers and company executives as well. I tried calling to resolve my problem and they were very rude.

RIP OFFS OVER PRICED PRODUCTS...

american freight is horrible they say they can not refund you ... My item purchased would not fit into my home yet they wont refund .. the personal are all rude and i hate that i went here to purchase a product they have my $2000 and the couch!

You sound like a stuck up skank that thinks all men are after you sexually. Perhaps the "sweaty men" in the warehouse were just treating you like the worthless sack of dung you are. Just think about it

And you are one of those ###S!

furthermore, it is up to your bank to process the refund into your account which takes several days.

I shopped at the same store in tallahassee and i saved a fortune. i bought complete bedroom, living room, and dining sets for the price I was going to pay for just a bedroom set from a different retailer. treat people how you would want to be treated and they will do the same is my only advice to you. the man who helped me out was polite and very helpful. he led me straight to the best deals in the store and entertained me as we walked around. he didnt pressure me into anything, instead he asked me to go home and think it over before i gave him the full amount (he held 3700 worth of furniture for me with a twenty dollar deposit.) not to mention, the manager went out of his way to make sure everything went smoothly with my order. he called me before and after the delivery just to make sure i was happy with it all. you need to be careful what you say, i am sure there is an other side to this story. ive worked in retail for over 25 years and i know exactly what type of customer you are. ive dealt with thousands of you throughout my career and know that you will search for any possible way to badmouth a company to try and get something for free. I HAVE RECOMMENDED AMERICAN FREIGHT TO SEVERAL OF MY FRIENDS AND ALL OF THEM LEFT HAPPY!