The problem is the sofa both B and D cushion at the end when you sit down you feel and hear the noise it might be a broken spring. When Bobby called to report the problem he was told that the store had closed. This Is not way to treat your customers and we paid cash and we thought that we has made a good choice their is no compassion no empathy. However, we purchased the Protection Plan for $199.99. I am very disappointed now we have a broken sofa and lost our $199.99.
Desired outcome: I would like for someone to repair my sofa, or return my money, and refund for the Protection Plan also.
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