American Freight

Always read the fine print and ask lots of questions. This business is sketchy (to put it nicely) and I wish I had read some of the other complaints before we purchased our furniture. We went in near the end of Jan. 2012. Looked around, had one guy (David) who said he was the manager, basically hound us the entire time we were there (looking for some good commission). We bought quite a lot of stuff because we just bought our first house, and we needed some furniture. Thought putting it away on "LAYAWAY" would be a good idea and we could pay it off over the next few months. We just finished paying it off about a week ago (Mar. 16, 2012) and we go in to schedule a delivery. We were told by David, that he would need to give us a call tomorrow to let us know when we could schedule a delivery. He didn't call us back. We called on Mar. 20 and found out the bad news. Veronica (who is apparently the General Manager) informed us that our sofa and loveseat were discontinued (AT THE TIME OF PUTTING IT ON LAYAWAY) and we would have to pick out something else. So David didn't tell us when we were there that the furniture was no longer available. We were also told that we might not have our bedroom set but she would have to get back to us. I was fuming at this point. But we waited for the return phone call - which we never got. So instead we waited for the weekend (Mar. 24, 2012) and walked in to speak to someone. We had to wait to see David because he was "busy" so one guy told us to look around and pick out another sofa and loveseat. So luckily we found something in stock... When David was finally ready to speak to us, we asked if everything else was in stock, including the bedroom furniture which we were told initially might not be. He said it was and so was everything else. So then he asked us if we would like it delivered today, and we asked for it to be delivered on Monday since we were busy during the weekend. Monday rolls around - guess what? No delivery. Apparently the sofa/loveseat were in Dayton and would have to be shipped out. The bedroom furniture was damaged so they said they would "FEDEX" it out and the coffee/end tables were not in yet so we would have to wait until the end of the week to get those - which by the way we were told "Well that stuff isn't big so you can come in and pick it up" No actually we wanted it all to be DELIVERED. We were told by David that he would get everything (minus the coffee/end tables) on Tuesday. Well today is Tuesday and we didn't get anything delivered. We called again and got Veronica on the phone. We were told that the headboard to our bedroom set and coffee table/end tables would not be available for another TWO WEEKS. Veronica just told us now that we will have everything else delivered tonight minus those two items, which we said we would go and pick them up.

So the long story short: We went in, picked out furniture, paid it all off, were told some of it was discontinued, picked out new furniture, tried to schedule a delivery twice, didn't receive phone calls when they said they would, were avoided by our dear salesman David because I'm assuming he doesn't have the balls to face up to his slippery sales techniques and angry customers, and we are still waiting for some of our furniture. AMERICAN FREIGHT IS NOT WORTH THE HASSLE JUST TO SAVE A FEW EXTRA DOLLARS. Spare yourselves the trouble and the mileage. We will not be a returning customer.

On 8/14/2010 my brother took me to this location to pick out a recliner. I picked out a nice big sturdy blue one. I dont sleep in a bed I have MS and had several surgeries so Im more comfortable sleeping semi upright. The sign says free layaway. The salesman James Entrekin said I needed to put some money down to gurantee that I would have the furniture and how much I could put down and when I could pay it off. He wanted $40 but all I had was $20 so he took that and said you now have a deposit on it. I added the 10 year scotchguard warranty to my price that raised the price an extra $29. The recliner was $298. I gave $20 and my balance was $327.44. I gave him $20 in cas he put it in an envelope with my name and receipt with a decription of the recliner and said they would take it off the sales floor and apply the scotchguard and put it in the back. James the salesman asked when we could pay it off. My brother Tim said on8/17/2010. James said the delivery fee would be $65 in cash to the delivery men on the delivery date of 8/25/2010. I was having a bad MS day on 8/17/2010 so my brother Tim went to pay off my recliner on that day in full with cash. Surprise it was still on the floor. The salesman Charles (Joe) Losey was trying to sell it that day to another family with a lower delivery fee of $50. My brother paid Charles $327.44 in cash the recliner was paid in full Charles said it would be pulled from the floor untuil my delivery date of 8/25/2010. 8/24/2010 I call to confirm my recliner is there I speak to a salesman named Doug he said yes it is the first delivery for 8/25/2010. 8/25/2010 the store opens at 12pm. I get a call around 2:30pm it's Doug he made a huge mistake my recliner which was bought and paid in full in cash that was taken off the floor was sold to a family by mistake yesterday who had a pickup truck so they did not have to use a delivery contractor. I said you stole private property from me. He said no it was in layaway and we have the right to sell layaway products. he could order me one but that would take a week. I went up there. I said if i do not see something i like I am calling the police and I am getting cash back like I gave you because you stole my property. Luckily I found something same price. I did get a better deal on the delivery fee. I said your delivery price changes daily since I cant get it for free I only feel like paying $20 for delivery. It took them until almost 10pm to deliver it. Do not buy furniture here unless you want migranes, or a possible stroke or heart attack.