American Freight
Reviews and Complaints

I brought 4 chairs on March 21, 2011, they were not in stock and was told they had to be ordered and would take 2 - 3 weeks, then as the order was being processed was told that it would take 3 - 4 weeks. I called during the 3rd week and was told they were not in, I went to the store a few days later to inquire; the salesperson looked up something on the computer then went to the back then he went to the assistance manager. The assistance manager looked up something then went to the back, the employee said the delay was due to the bad weather in the south? The assistance manager said he was new and he will look into this and to give him until the next day 12:00 noon and he will call; guest what I never got the call. I went back to the store and he did not even remember, he finally called the Warren store and asked them to hold 4 chairs and he informed me that he needs to have the chairs delivered to them hopely by the end of the week friday they should be here? This is terrible customer service. I will not advice anyone to shop or even look at furniture in this store.

I had purchase a Tranquility mattress in June 2024,at the American Freight location in Newington, CT

My mattress has start to have the thread come loose on each side of the mattress

Clarissa James
Charleswhite936@yahoo.com
[protected]

I went to pick up my merchandise and was informed that the merchandise was picked up.

Order MKZ5GAEHM layaway

AMERICAN FREIGHT #00040

AF006-1050 Queen Size mattress

AF015-5050 Universal foundation

1-CS374PG metal bed frame

Full payment made 503.09

12/31/23

I called to file my recliner that broke with the company extended warranty company assurant.

Madison Indiana store, Linda is great but the extended warranty is a joke.

They cannot come until Jan 30 and said if he cannot fix it, he will not be in area for another month! Wow

Claim number c196775

August 8 2023, I purchased an open box GE stove after delivery and setup I ran the appropriate tests and discovered the oven broiler did not work when I opened the oven door I saw grease and stains all over the broiler

Please help us.I bought 2 recliner set from American fright Austin In August 2022.from very next day loveseat has some problems.now I called American fright they are misbehaving and rude with us.Insurance said they are not responsible for 1st year of purchase.no one is listening.please help us to replace love seat.

I bought the couch June 2022. There are 3 to 4 years. I purchased the warranty so how do I get it fixed or replaced. I haven’t even had the set 6 months. Please help quickly

I bought a new stackable washer and dryer for $1600 at the Nashville location and the washer doesn’t work. They will not let me return it for a refund or replace it.

My husband and I just purchased a living room suit, end tables and 2 lamps from american freight. They saleswoman told us that our furniture would be delivered the same day.It is 8:57P.M. haven't seen any furniture. We had been waiting since 2:00 P.M. I had called the store twice and asked about my furniture. All I was told was the drivers are on the truck and they hung up immediately. I feel like they could have called and let us know that they couldn't deliver it today or whatever the reason. I ads are false. People like this shouldn't be allowed to do business like this and treat people like this. We threw away our old furniture because we believed them when they said it would be delivered the same day. I will never buy anything else from them again and I will not advise anyone else to buy from them. I should had went with my gut feeling when I first there. Something just didn't seem right about the customer service. No one was really friendly.

On April 22nd, 2011, I complete all of my payments (totaling 213.00) that were required to obtain my furniture (American Freight stock item: Collin Futon item# 5290COCM)from their lay-a-way. On that day, the sales representative informed me there was an item in stock and I could come and pick it up the same day. When I returned, later that evening to pick up the item, one of the deliverers rolled out the furniture and prepared to load it into the vehicle. Before he could finish loading, the sales representative informed that I would not be able to take the item home because someone else paid for that exact item and there were "technically" none in stock. One of the previous employees who finalized the sale with another customer did not update the system correctly, resulting in a false expectation of their business obligation towards the consumer. Upon the information she relayed to me. I left without my purchased item. I called that same day to see if there was any alternative we could seek in order to retrieve the item from an alternate store or when an order would be placed to get the item in stock at their location. She then advised I had 30 days to wait in order to see if they would get the item on a truck delivery. I have waited 4 weeks and they have not made an attempt to call to keep me updated. I, then, visited the facility on May 4th only to find out the item was still not in stock and they had no idea when a truck would deliver. As of May 17th, I called to receive a reimbursement. The representative who answered the phone advised me that the manager will call me later. The manager never called. I called back May 18th and spoke with an assistant manager and he only advised that someone else will call me. I have not received my item nor a refund. I've been more than patience and inconvenienced due to their unethical business practices.

So... I've been inconvenienced. I'm a college student who worked hard to come up with the money to purchase the item and in the long run was stiffed. I did report to BBB though.

The comments stated above, for the majority, are poorly written. I can't be convinced of actions by American Freight due to not being able to understand the comments left by illierate individuals. Does the mattress have a Manufacture's warranty? Yes. When you buy a poorly built toy from Wal-Mart, is it Wal-Marts fault? No. Strange.

I'm done here.

I'm going to sign the "Eff" off
Thanks