American Freight
Reviews and Complaints

in referance to lisa bowman. I do not remember things going this way. I apoligize that you feel this way Mrs. Bowman and when we replaced your set the same day that you brought it back did you not shake my hand and thank me as we were talking to my corperate office together on the telephone? It seems that it is unfair that you can post false things here and there has been no response back to you! we love every one of our customers at american freight and per your manufactures warranty your merchandis was replaced. I will not comment on your attitude or anything personal . I will just say that I still love you because you are my customer and I hope your second set that was replaced for you by your manufacterer makes you happier than the first.

I purchased a sofa, loveseat, and recliner, along with extended warranty plans, from the American Freight in Lexington, Kentucky. Four months after the date of pick up, the frames of both the loveseat and sofa broke. I called the furniture manufacturer and they told me it was warrantied and to simply call American Freight and return the damaged units for replacement. The store 'manager, ' Angie, gave me an attitude from the get go. I fought to move the furniture out of the house and haul it the 40+ miles from my home to the store location. Upon arrival, Angie said the frame warranty would be void due to scuff marks (unseen to me) on the leather. That was the first mention to me that any scufs would void anything. If there were any marks, they would have been from the removal and hauling. She also said there was a spill, which was a spot smaller than a thumbtack, which I cleaned away with my fingertip as she watched. I asked for warranty paperwork, which I had not received upon purchase, to no avail. The manager was rude, condescending, and certanly not concerned with satisfying me as a customer so I called their coorporate office but they would not return my call. I reported them to the BBB and left the $1200 worth of junk they had sold sitting in the loading dock door. Hind sight is 20/20...I wish I had researched this company more prior to my purchase :(

Well, THANK THE LORD for this thread, folks! We are residents of Knoxville, TN and have visited their location here once, about 3 months ago. We (THANKFULLY) did not purchase anything at that time. I recently saw a tv commercial about a shipment of mattress and boxspring sets and called to inquire about pricing. While on the phone, I decided to google them to see if they had a website. I was able to see the pieces on that site, and the prices. After a little research, and the help of you fine folks, I can now make an educated decision to stay away form American Freight Furniture! Thanks again to everyone who submitted to this thread... and I'm sorry you had such an a bad experience :(

Hi, well i see that i'm not the only one who got tricked by american freight. Here's my story from their store in riverdale, ga. I went there to purchase a soda and loveseat on February 28, 2011. I didnt see anything that day, but their told they just got some new furniture in and they were unloading the truck, come back the next day, I did. I found something that i wanted on the show room floor, but they didn't have it in stock, maybe in two weeks they said, so i paid with my visa card, i called 2 wks later -nothing, 2 more weeks nothing, one sales person said he called another store but no one had it yet. So i waited another week called again, explained my situation to the manager again he put me on hold for about 10 minutes came back on the phone and said they just got it in. I said ok i'll be in tomorrow. On April 9th picked up my soda and loveseat. I get home unwrapped it and realized that this was the showroom display (the legs looked worn, a nick was on the side and a spot was on the cushion. Of course i called and the manager kept his story about it came from another store and will give me $20. 00 back on my card for the spot on the cushion. I do not know who to contact this to because i live a long way from the store and i cant afford to bring the sofas back. But something could be done, they can't keep doing this to people. My name is Lisa @ [protected].

my daughter got her apartment with a newborn baby on the way she needs to save money so she went to american freight wowwwwwwww
i can not believe what they did they deliver her 3piece end table set and bedroom set she purchase mattress sets also but let me tell u this the mattress sets the salemans showed her in the store they did not deliver and when she call to see about getting the mattress that they showed her they said they dont do exchanges or refunds wowwwwwww
i can not believe a place that has so many customers would do this and
then when i look over her receipt there know price for the mattress sets
or the end table sets i am just in disbelief of this type of buisness

I purchased several items including a bedroom grouping and a living room grouping for my elderly brother in law so we could relocate him to Indiana from Michigan. He is developmentally slow so I take care of a lot of things for him as does my husband. As this SHAM of a company offered same day delivery, I went there mostly for that reason. They FAILED to show up that same day. Gave me all sorts of Bull***t excuses and so I said, look, it's getting dark, I've waited for hours, let's just do this tomorrow. The person I spoke with apologized and assured me we would be one of the FIRST deliveries the next day just after 12noon. Wow, guess what? I called at 3pm and was told they were leaving soon. Then they put me on hold and supposedly the "driver" came on the phone and told me he was just leaving and would see me around 4pm. Guess what?! I called the store again at 4:40pm. I was told they were on their way and should be there soon. I called again at 4:55pm because they close at 5pm. Guess what! They told me the merchandise was just loaded and they would be leaving soon. I said, well, you have until 6pm to get here otherwise, I am going home. I waited, and got a call at 5:45pm from the driver who said he was on his way. I said really? Where are you. He said on his way. I that's not what I asked you. Where are you? What road? After a long pause, he said, well we are getting ready to leave. I said, well, hope you can be here in 15 minutes because after that, there will not be anyone here. It is at least a 40 minute drive in good weather from their "store" to the empty rental house we were hoping to move my brother in law into. I called at 6pm and told them, it was 6pm, and I was leaving. The sales person called back and left a voicemail message asking me to please be there. Yada Yada. Same BS from the day before. She called 5 times in 20 minutes and the messages got threatening. She said the drivers were at the house, and they were leaving the furniture on the porch. It wouldn't fit on the porch anyway, and that they were taking pictures to prove I got the merchandise. There is 3 ft of snow in the yard and it was sleeting. I have no idea yet if they left anything or not, but I'd say that dumping the stuff in the yard or on the porch, unprotected from the weather would probably not prove I got possession. They also said that they were recording the phone call, and it would be kept. LOL! I guess they can record their one way conversation with my voice mail box. Not sure what it proves though. My phone finally went dead so I can't wait to hear all the other nasty, threatening messages. Bottom line: DO NOT UNDER ANY CIRCUMSTANCES BUY FROM THESE LIARS AND SCAM ARTISTS.

On January 15th we bought a bedroom set as well as mattress set and mattress cover. We received everything except for the mattress cover and was promised it would be shipped to us the following week since they were out of stock. Today is February 4th and still no mattress cover. Called last Saturday and was told by Joe they just received them and it would be shipped to me on Monday morning. Called back on Thursday and talked with Stan and was told it was shipped but he would check with Joe and give me a call back. My husband called back and talked with Stan and was told it was shipped today but couldn't explain why he hadn't call us back. I doubt we will ever see this cover. Would not buy or recomment this store to anyone else.

Well I will never do business with them again. After spending a considerable amount of money on a bedroom suite for my little princess the leg on the dresser was broken( they delivered it to my house). When I called twenty minutes after they delivered it, I was told it was my problem. I of course went to the store located in Lexington, Ky. Only to be yelled at by a fat white -haired man whom threatened me with physical violence. Did I mention I was obviously pregnant at the time? I disputed the charge on my credit card, hired a friend and his buddy to return the dresser to their store dock after hours. My credit card company knowing my history did not hesitate to give me my money back. Never do business with these people. They are uneducated, loud, disgusting apes. I also believe they employ known pedifiles. Too creepy!

Well I have bought some furniture from the Chattanooga store on 2 different occasions and this last one will probably be my last. The first time was about 8 months ago with my fiancee and we bought a sectional couch and another matching couch. We paid the 80 dollar fee for delivery and everything showed up a few hours later and the guys sets everything up. The delivery guys even moved the our old couch that was in the living room in to the bedroom for us. They over heard the fiancee saying she wanted it in bedroom and they told us to lead the way.

So here it is 8 months down the road, I'm deployed overseas and I'm talking to my lady on phone. She says she wants a new kitchen table. I don't blame her, the one we have was given to me by my Aunt when we bought the house and it looks like something out of the early 80s. So I send her to American Freight to pick something out. She ends up buying this large granite top kitchen table that she swear can sit about 8 people. (I have a lot friends that come over to watch college football.) She said the same guy that helped us last time, helped her this time as well. He actually remember her, and they probably chatted for 45 minutes about, how much our little has grown, me being deployed, her job and her last semester of medical school. He told it would be the same deal as last time, they could deliver the table to day and have it set up for her or later on in the week. So she set up it to have the table and chairs delivered on Friday afternoon because she got moved to nights for work. Delivery guys show up on Friday around time that was agreed upon. They come in and ask her where she wants the table to be set up at. Show them the dinning room, and they said they had everything set up in a few minutes. So she said she feeding little one, and see them bring in boxes for the tables and one of the movers said he be right back her had to get something out of truck. She said by time she turned around she looked at the front door which was standing wide open, to see the delivery truck pulling off. So there she stands in the front door with the little one in her arms as delivery guys drive off, looking back up at the house.

She said she tried calling the store but they were already closed and she was running late to work. So the next this morning she called and told who ever answer the phone what happen and that she would like to speak to a manger. She was put on hold for 35 minutes while they went to retrieve the manger who was supposedly somewhere in the back. Finally a person, who she thinks was the same person trying change their voices picks up the phone tell her the mangers already left for the weekend, she should call back on Monday.

First off what kind of manger shows up just for the store to open and leaves 5 minutes after the doors are unlocked? Not to mention the fact the delivery guys just walking out on mother and her child, leaving the front door wide [censor] open! I think I'm more pissed off about that then the table not being put together! Either way I don't see this turning out to well, after checking all these websites people have listed and reading the complaints. I'm also pretty sure when I get back state side next month and I see this kitchen table sitting in the boxes, I'm not going to be a happy returning soldier when I walk into that stores front doors.

MY NAME IS ANTHONY DYE .I USE TO WORK FOR THE CHATTANOOGA STORE FOR 2 YEARS .THEY HAVE TREATED ME LIKE [censor] MY BOSS IS A [censor] HOLE .I HAVE DONE EVERYTHING THERE IS TO DO .GO OVER HIS HEAD HE SAID HE WOULD FIRE ME HE TREATED PEOPLE LIKE THEY WAS NOTHING BUT WHEN U KISS ALOT OF BUUUT...AND JO FROST WHY DONT U DO YOUR JOB.I GUESS WHEN U MAKE 100.000 A YEAR THATS ALL THAT MATTERS

I brought 4 chairs on March 21, 2011, they were not in stock and was told they had to be ordered and would take 2 - 3 weeks, then as the order was being processed was told that it would take 3 - 4 weeks. I called during the 3rd week and was told they were not in, I went to the store a few days later to inquire; the salesperson looked up something on the computer then went to the back then he went to the assistance manager. The assistance manager looked up something then went to the back, the employee said the delay was due to the bad weather in the south? The assistance manager said he was new and he will look into this and to give him until the next day 12:00 noon and he will call; guest what I never got the call. I went back to the store and he did not even remember, he finally called the Warren store and asked them to hold 4 chairs and he informed me that he needs to have the chairs delivered to them hopely by the end of the week friday they should be here? This is terrible customer service. I will not advice anyone to shop or even look at furniture in this store.

I had purchase a Tranquility mattress in June 2024,at the American Freight location in Newington, CT

My mattress has start to have the thread come loose on each side of the mattress

Clarissa James
Charleswhite936@yahoo.com
[protected]

I went to pick up my merchandise and was informed that the merchandise was picked up.

Order MKZ5GAEHM layaway

AMERICAN FREIGHT #00040

AF006-1050 Queen Size mattress

AF015-5050 Universal foundation

1-CS374PG metal bed frame

Full payment made 503.09

12/31/23

I called to file my recliner that broke with the company extended warranty company assurant.

Madison Indiana store, Linda is great but the extended warranty is a joke.

They cannot come until Jan 30 and said if he cannot fix it, he will not be in area for another month! Wow

Claim number c196775

August 8 2023, I purchased an open box GE stove after delivery and setup I ran the appropriate tests and discovered the oven broiler did not work when I opened the oven door I saw grease and stains all over the broiler

Please help us.I bought 2 recliner set from American fright Austin In August 2022.from very next day loveseat has some problems.now I called American fright they are misbehaving and rude with us.Insurance said they are not responsible for 1st year of purchase.no one is listening.please help us to replace love seat.

I bought the couch June 2022. There are 3 to 4 years. I purchased the warranty so how do I get it fixed or replaced. I haven’t even had the set 6 months. Please help quickly

I bought a new stackable washer and dryer for $1600 at the Nashville location and the washer doesn’t work. They will not let me return it for a refund or replace it.

My husband and I just purchased a living room suit, end tables and 2 lamps from american freight. They saleswoman told us that our furniture would be delivered the same day.It is 8:57P.M. haven't seen any furniture. We had been waiting since 2:00 P.M. I had called the store twice and asked about my furniture. All I was told was the drivers are on the truck and they hung up immediately. I feel like they could have called and let us know that they couldn't deliver it today or whatever the reason. I ads are false. People like this shouldn't be allowed to do business like this and treat people like this. We threw away our old furniture because we believed them when they said it would be delivered the same day. I will never buy anything else from them again and I will not advise anyone else to buy from them. I should had went with my gut feeling when I first there. Something just didn't seem right about the customer service. No one was really friendly.

On April 22nd, 2011, I complete all of my payments (totaling 213.00) that were required to obtain my furniture (American Freight stock item: Collin Futon item# 5290COCM)from their lay-a-way. On that day, the sales representative informed me there was an item in stock and I could come and pick it up the same day. When I returned, later that evening to pick up the item, one of the deliverers rolled out the furniture and prepared to load it into the vehicle. Before he could finish loading, the sales representative informed that I would not be able to take the item home because someone else paid for that exact item and there were "technically" none in stock. One of the previous employees who finalized the sale with another customer did not update the system correctly, resulting in a false expectation of their business obligation towards the consumer. Upon the information she relayed to me. I left without my purchased item. I called that same day to see if there was any alternative we could seek in order to retrieve the item from an alternate store or when an order would be placed to get the item in stock at their location. She then advised I had 30 days to wait in order to see if they would get the item on a truck delivery. I have waited 4 weeks and they have not made an attempt to call to keep me updated. I, then, visited the facility on May 4th only to find out the item was still not in stock and they had no idea when a truck would deliver. As of May 17th, I called to receive a reimbursement. The representative who answered the phone advised me that the manager will call me later. The manager never called. I called back May 18th and spoke with an assistant manager and he only advised that someone else will call me. I have not received my item nor a refund. I've been more than patience and inconvenienced due to their unethical business practices.

So... I've been inconvenienced. I'm a college student who worked hard to come up with the money to purchase the item and in the long run was stiffed. I did report to BBB though.

The comments stated above, for the majority, are poorly written. I can't be convinced of actions by American Freight due to not being able to understand the comments left by illierate individuals. Does the mattress have a Manufacture's warranty? Yes. When you buy a poorly built toy from Wal-Mart, is it Wal-Marts fault? No. Strange.

I'm done here.

I'm going to sign the "Eff" off
Thanks