EOS Fitness reviews and complaints 1
View all 159 complaintsEOS Fitness - canceling membership and personal training package
New membership enrolled on 7/31/2023 for me and husband. Nick was pleasant and professional. My interaction with Personal training package director Jah was not. He was not professional he could not stick to the topic and went on to tell me a lot of personal things in his life and the multiple women he's dating, he was hitting on me went to the extent to ask to keep in contact with me even after I told him I was married. His response Im not asking for a relationship just a "friend." This is the point I felt sexually harassed. I walked away from that gym Midtown Tampa not wanting to go back. I later on that day went to the riverview bloomingdale location to get a personal package from them. Mohammed helped me. He was also professional, but a bit pushy on making a sale on supplements. Well ultimately I caved I purchased the damn supplments. However what lead me to the decision of wanting to cancel my membership all together was 1) the unprofessionalism with Jah but 2) My experience with the staff at the kids club. Upon trying to check in or reserve a spot as a 1st timer to the gym. they were so rude, unfriendly, on warming. I left my daughter for 15 min to speak with Mohammed to sign up and to my suprise when I came back to pick up my 1 year old baby she was left historical crying and sobbing on the floor. This ultimate was the top of the cherry. I want depart ways from EOS. I came back in this morning 8/1/2023 to cancel both membership and personal training at midtown tampa they told me they could not cancel at the desk because personal training package that Jah would have to call me back. I called back today to learn Jah will be in meetings all day and can possibly give me a call back tomorrow. Tomorrow will be day three of cancelation window. I asked where I can submit email request just incase no one gets back to me and the employee stated they cannot give me emails only personal clients can have emails. I asked for a manager or director other than Jah and they stated no one is around all day. it should not be this difficult to cancel memberships and personal training package if it falls within a 24 hour period.
Desired outcome: cancel both membership for husband and I and my personal training package.
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wow EOS really doesnt care about the type of employee they employ do they. Similar situation happened to me. I was harassed by the fitness manager not at this location down in south florida, and basically embarrassed and intimidated me into keeping a person training contract that i was to far to even attend. Than to top it off they continued to charge me 5 extra times. When i talked to them about it they referred me to the same manager that harassed me and i explicitly told them i do not want to deal with him. End of day i had to go to my bank, this company sucks. Also timeline is from December 2022 when i complained about the contract to now august.