Nordstrom Rack

I had the worst shopping experience of my life today. It was an emotional rollercoaster. And I left bawling my eyes out. I have two different sized feet. (Already an embarrassing issue, that I am just now, at 26, learning to talk about. - But I am grateful that I have 2 feet) My left foot is about an 8 and the other a 6. They are clearly and visibly different. I have called every where asking if they could/would accommodate someone with two different sized feet. They never do, leaving me with two options: Force my feet into uncomfortable shoes (which I do most of the time) OR buy two pairs of the same shoe in each size (…so expensive) I was super happy to learn that Nordstrom will help as long as it is a size and a half or more, which I have, BINGO! Only problem is that the closest Nordstrom is about 45 minutes away. Not that far but far enough that a busy, working person can't really get there easily. I have called Nordstrom Rack, which is about 2 minutes from my house. I, very kindly, asked if they had the same policy, I was met with an attitude and a strong "NO." Knowing that I never bothered to ask while I was in there. I was asking around at another store and someone suggested that I call Nordstrom Customer Service and ask them. I was excited to find out if I could get shoes that would actually fit my feet! I called Customer Service and they told me ABSOLUTELY they will take care of that for you. I was SO excited and actually happy to go shoe shopping for the FIRST time in my life. I told the representative that I had spoken to them before and that they told me "no." I asked what to do in case they told me "no" again. He seemed very surprised that they told me that and assured me that it would be fine. He said if I had an issue to call them and they will walk them through the sale. I was over the moon excited and immediately went to shop. I spent over 2 hours trying to find shoes that fit both of my feet in styles that I liked. That was difficult to do in Nordstrom Rack because finding the same style in a different size is like searching for treasure. I was so happy when I found 3 pairs that were perfect! I went up to the register confidently, thinking that it would be an easy checkout. I was only met with disappointment. I told the young man at the register it may be a challenge because of my special situation. He asked the woman working the front about it and she had a terrible attitude. I have worked retail and I understand that people can be very unreasonable, but I did not feel I was unreasonable and remained very nice throughout this dreadful experience. She approached me and said something along the lines of "Absolutely not, no, no, we do not do that here. No" With the worst attitude as if I had done something wrong. I then responded with "Are you angry at me? Because I was born this way." She tried to save herself and said she wasn't angry, but was clearly pissed at me and the situation. I told her that they man on the phone told me that I would be able to get shoes that properly fit my feet. I called customer service and got ahold of the same man, in which he then informed me that he was wrong. Which I understand, people make mistakes; we're all human. He was very confused and also confusing me. While this was happening the woman in the store called her store manager and was very forceful in that fact that she would not honor this for me. She kept saying things to me like "Tampa isn't that far, you could just go there." "You're going to get me in trouble." She wasn't being helpful at all. I was beyond embarrassed and holding back my tears. By the end of it, I was standing up front ready to pay for 3 pairs of shoes and was mortified by how I was being treated. As if I were doing something wrong, I can clearly show you my feet and how different they are. I explained to her how desperate I was to have comfortable shoes, for not only daily life, but also for a trip I will be leaving on in less than a week. I was transferred from person to person with hopes that it would work out. Do you understand the emotional rollercoaster? I know it sounds silly, it's just feet. BUT this my life, I deal with this on a daily basis and it's not particularly fun. Finally, I was transferred to someone who also thought this could be done, and the woman kept leading with "We can't do this because of inventory, blah blah blah…" But I know that it could have been taken care of for me. I remained calm and kind throughout the entire process. I begged her to at least see if she could allow me ONE pair, just one pair of comfortable shoes, that wouldn't cost me double. She then asked me for my Nordstrom Rewards phone number, so I gave it to her. AND THEN she proceeded to take a photo of the screen, with what I'm assuming is my personal information on the other end? I was very confused by this. I'm not sure why she decided to do this. At which point I was assuming that after all of this she was going to make the sale. I let her know that I was sorry for the confusion and that I would never come back and ask for this again, because now I know that I was given misinformation. And then in the end. I left the store sobbing and empty handed. Nordstrom has most definitely lost a customer today and I will tell everyone that will listen about this experience. I was mortified, and the lack of professionalism and customer service was appalling. I'm truly saddened by all of this. (I'm sure that there are recordings of the entire phone call and also video in the store, that I hope you will see that I was a customer being misguided and was not trying to do anything wrong)