Hertz reviews and complaints 2
View all 1180 complaintsHertz - Unpleasant experience with thrifty car rental - request for compensation and dispute of rental charges
Subject: Unpleasant Experience with Thrifty Car Rental - Request for Compensation and Dispute of Rental Charges Dear Sir/Madam, I am writing to express my deep disappointment and dissatisfaction with the recent car rental experience my family had with Thrifty Car Rental. The purpose of this letter is to formally dispute the rental charges and request...
Read full review of HertzHertz - Rental car smoking fee
RR# [protected]
12/24/2020 I returned a car to hertz from a one day rental around 10:oo pm. The individual thoroughly inspected my car and sent my receipt via email for $235.07. A few minutes later I received a notification from my credit card that I was charged $638.07.
I contacted Hertz on 12/29/20, upon returning from vacation to inquire of the additional $400 and was advised it was a smoking fee. I did not smoke in the vehicle and was asked to understand their decision and was told there was nothing they could do and never received any receipt notifying me of this additional fee.
Also, I was previously advised from their customer center that a rental that is held over 24 hours is the valid time for cleaning the car. This car was confirmed as rented 4pm the next day and the second individual advised that if the car was held for more than 4 hours means it had to be cleaned.
If I return a car at 10pm, what is the likelihood of it being rented at 2am. There is no reason to substantiate a $400 claim.
I am a gold member and used to not have any problems, but this is too much for me. We are in times of Covid and to get this extra charge is very overwhelming for something that I didn't do. I don't smoke and did not smoke in the car.
Desired outcome: Credit back $400
Latest Hertz Reviews
Charge for gas after I filled up the vehicle prior to returning itl Mixed Experiences with Hertz Rent A Car Always good service Excellent customer service Two good experiences in a monthGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!