Truist Bank (formerly BB&T Bank)

I visited BB&T. 4:10 pm 2/2/20 to make a office rent payment in cash in the winter park village branch via drive thru. (I also frequent the Altamonte fl branch Because it closer to my house.) I've never had a problem.

The teller received my cash. She then proceeded to tell me she could not take cash. It had to be money order or check. This would have been fine but I was confused because I hadn't heard this before and have been paying with cash for my rent for a while. I explained this to teller.

Teller then asked if it was for rent. She said oh okay we can except cash if it's for rent. I waited about 10-15 min notice other lines were moving along. So I pressed button to speak to someone.

Teller then told me oh I had to contact manager to make sure I can accept this.

I don't want to call it discrimination. But my hair is usually straight. On this day it was kinky, out of control, and I had a scarf on.

When the manager June finally came to window she told me they on my except a money order or check. I explained I haven't had a problem before had it been a change. She told me the change happens some time last year. She said maybe an exception had been made because of COVID. I begin to record the conversation on my phone. As I believe it to be a public place (I could be wrong) and did not record anyone's face.

June begin to scream at me! She asked am I recording her! She screamed it was illegal. At least three times. At this point I am horrified I'd never been screamed at by anyone in a bank. I've been with suntrust for over 15 years I have never gone through this. I'm wondering to myself at this point am I going to be arrested? Possibly shot? It was very traumatic for me.

June finally calmed down and asked for my number for follow up. I told her this was traumatic for me and I would like to speak to someone else. She explained the general manager was there. I told her then I would definitely not like to speak to him if he believes the way she acted was proper.

She said the general manager didn't know what was going on because he was in a phone conference in her office. She also explained she knew the person very well that I rented my office from. I perceived this as a threat. Was June saying that she could have me thrown from my office?

At this point I'm not sure where this was going. Before I left she gave me a flier. She said this would show when the rule of no cash started.

It statedon the flier rule was implemented 2018. This confused me even more. I am not sure if this was based on the color of my skin, and the scarf on my head and ratty hair. Or if June was just having a bad day.

Either way no one should go through this at a bank. I expect bank managers to De-escalate situations. I will never go back there again. But I felt the need to write this so that no one else went through this problematic experience.